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Gustavo Vegas

Technical Support Agent

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Intro
San Carlos, Venezuela
Joined September 8, 2021

Skills

Languages

English
-
Intermediate
About
I’m an IT professional over 15 years of experience as a Technical Support. Passionate for the IT life, oriented to service. Patient, adaptable, working under pressure
Experience
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Dinamo C.A.
Apr 2017 – Sep 2021
Valencia
Systems Analyst
Responsible for managing the technology platform which is composed of servers under Windows and Linux environment, switches and networking equipment, print server management, fileservers. It also provides support to the daily operation. This support to the daily operation included incidents with PCs (hardware/software), printers, networks, telephony. Design of presentations, videos, among others.
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Construcciones Zelda C.A.
Dec 2015 – Feb 2017
Valencia
IT SUPPORT
Responsible for the IT area in the Valencia offices (BOD Tower), attending hardware, software, telecommunications, servers, networks and printers. This position is also responsible for ensuring the proper functioning of the connection speed (internet) and the company's technology platform, interacting with suppliers (services, products). Inventory control of consumables (printers), computer equipment (PCs, laptops). Weekly check of printer consumption. Participated in the process of adapting the platform to use SAP Business ONE. Worked hand in hand with Orion Consultants in the entire process (installation, configuration, testing) of SBO.
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General Motors
Jan 2013 – Nov 2015
Valencia
IT OPERATIONS ANALYST
Provide technical support to users of the General Motors Venezuelan Network. Such support can be given via telephone (helpdesk) or on site. The IT Operations Analyst's area of work is the entire General Motors Venezolana plant and assists with hardware problems (PCs, peripherals, printers, scanners, etc.), software (Lotus Notes, SAP, among other applications of the company), configuration, telecommunications, information backup and everything related to GM's IT platform.
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HP
Apr 2007 – Jan 2013
Valencia
FIELD SUPPORT TECHNICIAN
Provide technical support to users of the General Motors Network. This support can be provided via telephone (helpdesk) or on site. The field of action of Field Support Services is the entire General Motors Venezuelan Plant and assists with hardware problems (PCs, peripherals, printers, scanners, etc.), software (Lotus Notes, SAP, among other applications of the company), configuration, telecommunications, information backup and everything related to GM's IT platform
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