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Gwladys Okodombe

I have been working for 7 years in customer service and it’s a field I enjoy a lot and want to continue growing in. I applied for this posit

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Intro
Dubai, United Arab Emirates
Studied Bachelor in Accounting and Finance at University College of Technology & Innovation, Malaysia (Staffordshire University UK)
Joined November 15, 2021

Skills

Languages

French
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Native or Bilingual
English
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Native or Bilingual
About
I have been working for 7 years in customer service and it’s a field I enjoy a lot and want to continue growing in. I applied for this position because after reading the job description, it seems like a great opportunity to continue building my knowledge. And since I’ve been doing this exact type of work for three years with my last employer, I would be able to hit the ground running and start contributing immediately to your team’s efforts.
Experience
User avatar
Danby Products Ltd, Guelp, Canada
May 2020 – Jul 2022
Canada
Customer Service Representative
- Providing professional and courteous assistance to the final consumer - Determining a suitable warranty resolution for consumers whether it be replacement, repair or refund of appliance according to company policy and procedure -Keeping customers informed of the status of their claim or the final resolution approved in a timely fashion -Interacting with service depots on behalf of customers i.e. requests documentation, part numbers, assists with scheduling of service calls and sourcing and expediting parts - Handling customer escalations and provide guidance when issues fall outside of ability to resolve satisfactorily or as required.
User avatar
Danby Products Ltd, Guelp, Canada
May 2020 – Jul 2022
Canada
Customer Service Representative
- Providing professional and courteous assistance to the final consumer - Determining a suitable warranty resolution for consumers whether it be replacement, repair or refund of appliance according to company policy and procedure -Keeping customers informed of the status of their claim or the final resolution approved in a timely fashion -Interacting with service depots on behalf of customers i.e. requests documentation, part numbers, assists with scheduling of service calls and sourcing and expediting parts - Handling customer escalations and provide guidance when issues fall outside of ability to resolve satisfactorily or as required.
User avatar
Juelmin Insurance Services, Dubai, UAE
Oct 2014 – Nov 2019
Dubai, UAE
Customer Service Representative
- Collecting customer feedback and made process changes to exceed customer satisfaction goals. - Making reasonable procedure exceptions to accommodate unusual customer requests. - Providing accurate and appropriate information in response to customer inquiries. - Demonstrating mastery of customer service call script within specified time frames. - Addressing the customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. - Developing effective relationships with all call center departments through clear communication. - Running reports and supplied data to fulfill customer report requirements. - Working with upper management to ensure appropriate changes were made to improve customer satisfaction. - Building customer loyalty by placing follow-up calls for customers who reported product issues.
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Juelmin Insurance Services, Dubai, UAE
Oct 2014 – Nov 2019
Dubai, UAE
Customer Service Representative
- Collecting customer feedback and made process changes to exceed customer satisfaction goals. - Making reasonable procedure exceptions to accommodate unusual customer requests. - Providing accurate and appropriate information in response to customer inquiries. - Demonstrating mastery of customer service call script within specified time frames. - Addressing the customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. - Developing effective relationships with all call center departments through clear communication. - Running reports and supplied data to fulfill customer report requirements. - Working with upper management to ensure appropriate changes were made to improve customer satisfaction. - Building customer loyalty by placing follow-up calls for customers who reported product issues.
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BSL GULF L.L.C, Dubai, UAE
Aug 2012 – Oct 2014
DUBAI, UAE
Customer Service Associate (French speaking market
- Handling all administrative work in the Shipping Department - Coordinating the supplier / customer delivery requirements - Liaising with forwarders / agents on shipping arrangements - Check compliance with L/C terms and conditions - Preparing related invoices and follow-up on payments - Attending to Export customer enquiries, correspondence and price quotation. - Continuously strengthening the trading relationships with customers through enhancing value and customer satisfaction. - Controlling, monitoring and following up shipment performance & liaising with internal departments to ensure customer orders are being handled promptly and delivered on-time. - Servicing & maintaining good relation with existing accounts. - Handling of customers complaint
Education
User avatar
University College of Technology & Innovation, Malaysia (Staffordshire University UK)
Nov 2007 – May 2011
Bachelor Degree, Bachelor in Accounting and Finance
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