• A highly competent and dynamic professional with 12 years of experience in Collections and Office Administration.
• Currently associated with Elegant Enterprises & Car Services, Muscat, Oman as a Collections Executive. Recognized by company for excellent performance and promoted to a bigger role within the company.
• Hold a Master of Arts (Specialization in Arabic Language) and a Bachelor of Arts (Specialization: Languages) from Osmania University, Hyderabad, India.
• Able to maximize productive time and manage assigned work to ensure that maximum calls and emails are made.
• Good in maintaining the billing system, generating invoices and performing account reconciliation.
• Strong verbal and written communication skills; can communicate in a clear, constructive, and professional manner.
• Deploy effective questioning/listening skills when speaking with customers and third parties.
• Good leadership skills; able to take the lead in making improvements and resolving issues. Good organization, planning and problem solving skills.
Experience
BAHWAN INTERNATIONAL GROUP
Jan 2013 – Present
Muscat, Oman
Executive
Responsibilities:
Operations and Customer Interaction:
• Maintain accurate and pertinent information of customer accounts by diligent documentation and records maintenance.
• Enforce and follow-up on payment commitments from customers.
• Plan meetings with defaulting customers on account of overdue balances, and ensure that meetings are conducted as scheduled.
• Locate and notify defaulting customers by phone or email, communicate the outstanding status, and understand reasons for the default of payments beyond defined timelines.
• Block and track vehicles of defaulting customers through IVMS device.
• Prepare and update of black listed companies.
• Ascertain that debtors are notified about overdue accounts and payments through phone or email, in order to recover outstanding amounts.
• Prepare statistical data of defaulting customers and report to the Manager.
• Identify and escalate priority issues to the senior leadership team, provide them with necessary data and assist in the resolution of critical customer defaults.
• Email outstanding balances to customers to keep them updated of the situation, and respond to their email queries.
• Maintain records of conversations and communication with customers in electronic form as well is in hard copies.
• Conduct research and record information about the financial status of customers, discuss the same with the collections team and accordingly develop action plans.
