Hello, my name is Hafsa, and I have at least six years of experience in delivering excellent customer service to clients by answering questions about products and services and resolving issues with those products and services. By responding to inquiries about products and services and making recommendations for additional information, one might draw in potential clients. records account information to open customer accounts (etc)
Experience
Pinnacle enterprises
Nov 2020 – Present
Karachi
Customer support specialist
Providing product and customer services , handling verbal and non-verbal communications via live chat, calls and emails. Provide customer satisfaction by going above and beyond. Convert pre-purchase query to a post purchase one
Dhanak
Jan 2018 – Oct 2020
Karachi
Assistant branch manager
Communication , cash handling , customer service, sales , problem solving behaviour with leadership
National foods limited
Jan 2017 – Dec 2017
Karachi
Brand representative
Promoting brand and products, provide information and qualities with facilities of the product