Hafsa Naeem

Customer support specialist - Successful in increasing customer retention - Brand ambassador

Message

Intro

Karachi, Pakistan

Customer support specialist at Pinnacle enterprises

Consumer Services

Joined October 8, 2022

Skills

About

Hello, my name is Hafsa, and I have at least six years of experience in delivering excellent customer service to clients by answering questions about products and services and resolving issues with those products and services. By responding to inquiries about products and services and making recommendations for additional information, one might draw in potential clients. records account information to open customer accounts (etc)

Experience

Pinnacle enterprises

Nov 2020 – Present

Karachi

Customer support specialist

Providing product and customer services , handling verbal and non-verbal communications via live chat, calls and emails. Provide customer satisfaction by going above and beyond. Convert pre-purchase query to a post purchase one

Dhanak

Jan 2018 – Oct 2020

Karachi

Assistant branch manager

Communication , cash handling , customer service, sales , problem solving behaviour with leadership

National foods limited

Jan 2017 – Dec 2017

Karachi

Brand representative

Promoting brand and products, provide information and qualities with facilities of the product