User's Cover Picture
User's avatar

Hafsa Naeem

Customer support specialist - Successful in increasing customer retention - Brand ambassador

Karachi, Pakistan
Customer support specialist at Pinnacle enterprises
Consumer Services
Joined October 8, 2022


Hello, my name is Hafsa, and I have at least six years of experience in delivering excellent customer service to clients by answering questions about products and services and resolving issues with those products and services. By responding to inquiries about products and services and making recommendations for additional information, one might draw in potential clients. records account information to open customer accounts (etc)
User avatar
Pinnacle enterprises
Nov 2020 – Present
Customer support specialist
Providing product and customer services , handling verbal and non-verbal communications via live chat, calls and emails. Provide customer satisfaction by going above and beyond. Convert pre-purchase query to a post purchase one
User avatar
Jan 2018 – Oct 2020
Assistant branch manager
Communication , cash handling , customer service, sales , problem solving behaviour with leadership
User avatar
National foods limited
Jan 2017 – Dec 2017
Brand representative
Promoting brand and products, provide information and qualities with facilities of the product