Experienced as a customer services specialist, Native Arabic speaker, Deep understanding in Arabic market needs specially in GCC, Proficiency in English writing and reading.
. Arabic bilingual handling Arabic and English markets.
. Responding customers inquiries.
. Communicating with customers through various channels (Emails, chat and calls)
. Processing orders, Forms, Applications and requests.
. Graduated Law studies specialization.
Experience
iHerb.com
Mar 2016 – Oct 2019
Manila, Philippines
Arabic customer service agent
I worked as a customer support agent for our client "iHerb" resolving customers complaints, tracing orders, communicating shipping companies, coordinating with warehouses about stocks, fixing payment issues, providing new offers and discounts, refunding missing or broken items, giving summery of orders status with all coupons they have, processing customers reviews and recontract them, providing lists to the company about the new items the customer ask for and their suggestions, searching and making lists about restrictions goods in Arabic countries, moderating the contents and reviews that are violate our policy, upgrading accounts via Emails, chat and calls.
I handled the Arabic market since I was bilingual agent
