Hailey Antrim, One of a kind customer service representative!

About

I am a friendly, easy going, organized, goal oriented, go getter. I’m very smart, very motivated, and very eager to find the career I feel passionate about. I am a very fast learner, but also extremely detail oriented. I believe in quality over quantity. Every customer I help, I treat no differently than i would want my spouse, parent, child, or friend treated. That’s why I love the customer service business. It can make such a difference to be helped by someone that genuinely cares.

Experience

Vogue cleaners

Dec 2017 – Present

Muncie, IN

Press operator

Responsible for sorting clothes into appropriate categories prior to cleaning. Performed wet cleaning, dry cleaning and spotting. Responsible for dry cleaning, wet cleaning garments and household items according to company standards. Inspected all garments and household items for stains and performed stain removal. Ensured finishing equipment was working properly and well maintain. Performed exceptional customer service to maintain loyal customers Greet customers upon entering store, answer any customer questions, and provide excellent customer service. Compute sales prices, total purchases and receive and process cash or credit payment.

Econo Lodge

Feb 2020 – Oct 2020

Effingham, Illinois

Front Desk Manager

Greet hotel guests Answer any questions or address any concerns Provide an outstanding guest experience Maintain an orderly front desk Operate computer programs and multi-line phone systems Maintain guest records and book reservations Complete basic cashier and bookkeeping responsibilities Contact necessary staff to solve problems when challenges arise Ensuring guest comfort

Mach One

Nov 2019 – Jan 2020

Effingham, IL

Cashier

Greeting customers Efficiently operating my shift within company guidelines Ensuring all cash is handled properly Performing tasks assigned by the store manager, Keeping all merchandise stocked and fronted Properly cleaning and maintaining all equipment floors, pumps, lot, etc. as directed by the store manager Ensuring safety in the workplace. Providing EXCELLENT customer service

Rural King

Nov 2019 – Dec 2019

Mattoon, Illinois

Digital Isle Customer Service Representative

Assisted customers with a warm and professional attitude Assisted customers with questions Interacted with customers through live chat Kept records of customer complaints Handled emails, inbound calls, and outbound calls

Littles Odds and Ends

Oct 2012 – Jan 2018

Muncie, IN

Customer service representative

Kept records of customer inquiries, complaints, or comments as well as requests. Determined charges for services requested, and collected payments Negotiated prices Inspected merchandise or products to determine value or yield so I could purchase at the most favorable price merchandise consistent with quality, quantity, specification requirements and other factors

Sallie Mae

Jan 2017 – Dec 2017

Muncie, IN

Collections Specialist

Initiated consumer negotiations for debt recovery through phone and mail contact Negotiated settlements or monthly payment allowances within specific client guidelines Assisted debtors in setting up payment plans to settle overdue balances. Utilized the internet and specialized software to locate people with overdue balances. Averaged $1,200 per day in collected revenue Performed data entry level tasks for systemizing the employee information system. Received inbound calls and answered questions from customers satisfactorily. Assisted customer queries over the phone and email. Guided customers to place orders. Conducted payment transactions electronically and negotiated payment arrangements for customers on their accounts.

Education

Springboro high school

Dec 2002 – Dec 2006

High school diploma

Hailey Antrim

One of a kind customer service representative!

Skills

Languages