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Hajarah Lawal

Customer Service and CRM Specialist | Proficient in PowerBi and Microsoft Suite | Experienced in Sales and Engagement Coordination

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Intro
Abuja, Nigeria
Studied at University of Sussex
Studied at Eastern Mediterranean University
Joined June 10, 2024

Skills

About
Dynamic and articulate professional with a robust background in customer service and administrative roles. Skilled in utilizing CRMs, Microsoft Office Suite, and PowerBi, I excel in efficiently resolving inquiries, managing data, and ensuring exceptional customer satisfaction. Seeking opportunities to leverage my expertise in a challenging environment, where I can contribute to a dynamic team and drive organizational success.
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Experience
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Fedcap Employment
Nov 2022 – Apr 2024
Brighton, England.
Engagement Coordinator
As an Engagement Coordinator at Fedcap Employment from November 2022 to April 2024, I played a pivotal role in ensuring a positive and streamlined onboarding process for program participants. My key responsibilities included: • Scheduling and Managing Appointments: Proactively scheduled and managed initial appointments, setting a positive tone for participants’ journey toward sustainable employment. • Delivering Exceptional Customer Service: Provided unwavering support tailored to individual needs, significantly enhancing participants’ confidence and employability prospects. • Building Relationships: Cultivated and maintained robust relationships with local Jobcentre Plus (JCP), referral agencies, and signposting organizations, driving program referrals and widening service reach within the community. • Maintaining Records: Kept meticulous and confidential customer records, strictly adhering to data protection requirements and contractual standards. • Demonstrating Adaptability: Showed remarkable adaptability by taking on additional responsibilities and tasks as required, contributing to the overall efficiency and effectiveness of program operations. This role showcased my ability to manage multiple tasks efficiently, deliver high-quality customer service, and build meaningful relationships with various stakeholders.
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Fedcap Employment
Nov 2022 – Apr 2024
Brighton, England.
Engagement Coordinator
• Scheduled and managed appointments for program participants. • Delivered exceptional customer service, tailored support, and maintained customer records.
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OneFamily
Jun 2022 – Nov 2022
Brighton, England.
Outbound Sales Consultant
• Exceeded personal sales targets and maintained customer records. • Handled outbound calls, customer inquiries, and processed payments.
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The Telemarketing Company
Mar 2022 – Jun 2022
Brighton, England.
Call Center Agent
• Provided exceptional service and introduced efficient data entry methods. • Resolved inquiries swiftly and maintained positive customer experiences.
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University of Sussex
Oct 2021 – Nov 2021
Brighton, England.
Show Housing Ambassador
• Planned and hosted successful open day events for student accommodation. • Presented accommodation options and provided comprehensive information to prospective students.
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Federal Capital Territory Administration
Aug 2019 – Aug 2020
Abuja, Nigeria.
Intern (NYSC)
• Created event flyers, executed administrative tasks, and managed office calendar • Supported the press team with digital documentation and media activities
Education
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University of Sussex
Jan 2021 – Jan 2022
Filmmaking (Masters)
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Eastern Mediterranean University
Feb 2015 – Jul 2019
Cinema & Television (Bachelors)