Hajra Mohsin, Customer Relationship Management | Complex Sales Execution | Revenue Generation | Customer Growth

About

Leveraged holistic experience in the domain of sales and marketing to ensure impeccable delivery of customer service for US-based clients; led burgeoning sales through cross-functional collaboration: evaluated and recruited skilled sales professionals; coached, monitored, and adjusted performance of nine business development representatives; oversaw cross-sell training initiatives to improve company's LCV; and upgraded sales and marketing B2B strategies to optimize sales and revenue.

Experience

SmartWrite

May 2021 – Present

Remote (US)

Business Development Manager

• Re-established severed business ties with clients by offering competitive prices and resolving previous complaints; leveraged referrals to restore confidence into the company’s services and generate business from previously disgruntled clients. • Performed analysis against competitors’ pricing model by engaging the business development team. • Enhanced customer experience and assisted in customer retention via CRM systems; simplified customer service. • Collaborated with the marketing team to manage Google Ads and strategized effectively to improve subscribers. • Oversaw marketing efforts and provided feedback to improve numbers on several social media platforms. • Facilitated smooth campaign planning and execution with marketing, sales planning, post-sales, and technical consulting teams.

SmartWrite

Jul 2020 – May 2021

Remote (US)

Sales Manager

• Fostered a culture of customer-centricity, accountability, and collaboration; conducted weekly meetings and one-on-one coaching sessions. • Ensured adequate and timely client support and follow-up mechanisms. • Oversaw a team of four sales representatives, coaching on identifying opportunities; executed an outcome-based sales approach. • Monitored team’s performance on pipeline management and closing; tracked outbound calls, proposal activities, and forecast. • Formulated sales plan and assisted with improving individual conversions within the sales team. • Participated in negotiations with C-level; provided consultation for complex client issues. • Brought ~30 new clients/month by supporting the team in generating add-on sales and increasing sales. Leveraged referrals and extensive solutions knowledge to close high-priority sales. • Adopted and communicated a simplified sales approach with the sales team for comparatively new services and for our improved price model.

SmartWrite

Mar 2020 – Jul 2020

Remote (US)

Sales Lead

• Exceeded monthly sales quota by 120% by utilizing internal and external resources. • Identified client requirements through market research and pitched business solutions accordingly. • Effectively closed sales, established customers’ needs, and executed selling and prospecting practices

SmartWrite

Aug 2019 – Mar 2020

Remote (US)

Lead Generation and Nurturing Associate

• Generated and nurtured potential clients for the sales team. • Developed improved scripts to nurture leads more effectively. • Submitted record high proposals (51 proposals) in a day. • Followed up with leads for appointment setting and exceeded customer service expectations.

Education

Forman Christian College University (FCCU)

Aug 2015 – Aug 2019

Bachelor of Science (Hons), Biotechnology

Hajra Mohsin

Customer Relationship Management | Complex Sales Execution | Revenue Generation | Customer Growth

Skills

Languages