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Hammad Rana

Customer success & Technical support Specialist.

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Intro
Lahore, Pakistan
Supervisor Operations at PremierBpo
Information Technology & Services
upwork.com/freelancers/~0148832e9ab9b83184
Joined September 27, 2022

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English
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About
Customer success & Technical support Professional. $20.00/hr - If you are good at something Don't do it for free. Hello my name is Hammad. I have over 5 years of experience in Customer Service & Telemarketing and Technical Support. I am highly motivated, I learn quickly and I am extremely task orientated. I like to build a routine or a process and work around it and through my years of experience, I have developed excellent customer service skills and rapport building. I give everything I do 100% commitment and dedication. What you can expect from me: - Customer relationship management. - Good command on ZENDESK & Global SAS - High computer literacy and ability to learn new software. - Proactive problem resolution - Troubleshooting and resolving customer's technical issue.. - Data entry & Computer skills - Billing Department. - Leadership skills. - Flexibility - Product knowledge. -Positive Attitude -Communication skills. I am a professional English speaker and an effective communicator both over the phone and in writing. I'm articulate, proactive, a self-starter, personable, and engaging. I am the consummate professional: I go the "extra mile" for clients, anticipate future needs, meet deadlines, and make myself accessible beyond normal business hours among other things. I have experience in administrative support and leadership roles in team environments. I have helped people and companies in various industries in both corporate and more entrepreneurial settings. I have worked with Medical clinics, marketing agencies, professionals, and business coaches to name a few I am proficient in using some of the most common online work tools and project management tools such as: --Zoom, Google Meet, and Office Teams conferencing -- Microsoft Excel, Zendesk --Google G-Suite and Microsoft Office Other Skills: Python developer. Feel free to Contact me for consultation
Experience
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PremierBpo
Nov 2021 – Present
Lahore,Pakistan
Supervisor Operations
Worked as Supervisor Operations in Dinco (Pvt) and responsible for  Oversee efficiency of operational processes.  Participate in strategic planning and goal-setting for various business functions, including IT and customer support.  Analyze business requirements and customer needs.  Supervising and training employees  Liaison between customer’s medical departments, primary physicians and business clients.  Complete administrative tasks and input customer information into database for documentation
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Digital Destiny
Aug 2020 – Jan 2021
Remote
Sales & Customer Service Supervisor
Worked as Sales & Customer Service Team Supervisor in Digital Destiny (Pvt) and was responsible for  Coordinating the daily activities of sales & customer service representatives engaged in promoting and selling a product by phone or mail  Create and oversee the team's workflow  Signing up new contracts and taking payments.  Data entry and computer experience  Troubleshooting and resolving customer’s technical issue  Responsible for keeping up with the customer relationship with firm skills.
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Crossbow Media International
Feb 2018 – Nov 2019
Lahore, Pakistan
Customer & Sales Representative
Worked as Customer & Sales Representative in Crossbow Media International (Pvt) Ltd and was responsible for  Data entry and computer experience.  Troubleshooting and resolving customer’s technical issue.  CRM and other project related operational tools.  Signing up new contracts, taking payments and invoice billing.  Assisting existing customer regarding their queries.  Handling a high volume of calls.  Lead generation and prompt follow-up.  Complete after sale services to existing clients.
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EMC BPO
Apr 2017 – Jan 2018
Remote
Business Development Officer
Worked as BDO in EMC Business Process Outsourcing and was responsible for  Getting new clients for the company.  Managing and giving prompt and timely services to active clients.  Responsible for documentation and maintaining the client relationship with firm.
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