Hamza Awan, Customer services representative

TalkAgent

Sep 2019 – Jan 2023

14 Wall St, New York, NY 10005, United States

Customer support Agent

As a customer support agent, my role is to provide assistance to customers who have questions or issues with the products or services that my company offers. This can include answering questions about product features, troubleshooting technical problems, and providing information about warranties and returns. One of my main responsibilities is to ensure that customers are satisfied with the service they receive. This can involve listening to customer complaints and concerns, and then working to resolve any issues they may have. I also need to be able to communicate clearly and effectively with customers, both in person and via email or chat. In addition to helping customers directly, I also need to be able to work well as part of a team. This includes being able to collaborate with other customer support agents, as well as with other members of the company, such as managers and product developers. Overall, working as a customer support agent is a challenging and rewarding experience. It requires a high level of patience, communication skills, and problem-solving abilities. But it also provides the opportunity to help customers and make a positive difference in their experience with the company.

Hamza Awan

Customer services representative

Skills