Hamza Ijaz , Customer Experience Consultant

British American Tobacco

Jul 2021 – Present

Remote

Customer Experience Consultant

-Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. -Delivered outstanding service to maintain and extend relationships for future business opportunities. -Prepared presentations to explain revisions, enhancements and process improvements of the organization's systems and programs. -Provide industry and product knowledge to act as a business partner to retailers driving sustainability and growth. -To drive trade activation activities and incentives and enhance sales at every opportunity -Develop and maintain mutually beneficial commercial relationships with external stakeholders and effective working relationships with internal stakeholders -Recognition/understanding of customer needs to determine the most effective approach to solving or redirecting customer queries as required -Work with all areas across the Sales Centre to manage clear communication for changes that affect different teams -Engage in proactive behavior in communicating with the field and channel teams to discuss issues or opportunities with retailers

Hamza Ijaz

Customer Experience Consultant

Skills

Languages