Hamza Saleem, Chat Support Specialist

About

Experienced Chat Support Specialist with a proven track record of resolving customer, captain, and merchant issues in the international campaign of Careem MOT Dubai. Also skilled in using a variety of customer service tools, including Ticketing, Knowledge Base, Careem OCTA, Saturn, JIRA & Apollo.

Experience

Mindbridge

Feb 2023 – Aug 2023

Lahore

Chat Support Specialist

I worked as a Chat Support Specialist for Careem MOT Dubai from February 2023 to September 2023. I provided chat support to customers, captains, and merchants for all Careem MOT Dubai services. I used OCTA, Saturn, Apollo, Jira, Confluence Care, Workspace, Ferotek Webmail, Slack, and Ticketing to manage inquiries and resolve issues. I resolved a variety of queries, including order issues, pickup and drop-off issues, quality issues, payment issues, app issues, location issues, delayed issues, and availability issues. I worked with a team of support specialists to ensure that all three vertical inquiries were handled promptly and efficiently. I have excellent communication and problem-solving skills, strong customer service skills, and am proficient in using the tools mentioned above. I am also able to work independently and as part of a team, and can work under pressure and meet deadlines.

Digital Alpha

Jul 2020 – Dec 2022

Lahore

Content Writer

Being a content writer, I was responsible for writing blog posts, articles, and other content for the web clients of Digital Alpha. I have conducted research and developed content ideas, wrote them in a clear, concise, and engaging style, and used SEO best practices to optimize content for search engines. Additionally, I collaborated with other team members to create and execute content marketing campaigns.

Education

Virtual University of Pakistan

Oct 2019 – May 2022

Master of Business Administration, Marketing

Hamza Saleem

Chat Support Specialist

Skills

Languages