Hannah Sudduth, Creative problem solver always striving for operational excellence | UX Research | Operations Coordinator | Adaptable, results-driven

About

Dependable problem-solver with 4+ years of combined experience in UX research, project coordination, and operations. I have helped companies grow teams, streamline processes, and improve team efficiency. Some examples to highlight... - Designed, hosted, and coordinated 5+ educational workshops, focused on communication and UX, for a couple teams at Diebold Nixdorf. - Led user interviews, hosted training workshops to help pass Diebold Nixdorf’s Global Product Accessibility Policy as part of the UX team's Accessibility initiative. - Created and maintained team project sites, training materials, and onboarding documents for 4 teams at both Diebold Nixdorf and Surprise.com. - Managed and trained 3 teams at both

Surprise.com

and BounceU. - Acquired 20+ clients to plan and book 25+ successful vacations for them as an independent travel agent. - Operating a 5-star Etsy store selling my handcrafted goods such as theme park ears and woven, knitted, embroidered, and/or coiled home goods for 6 years. I work best under pressure and love a good challenge. I get excited about opportunities that allow me to take initiative, improve processes, and be creative. On a personal level, I love being outside, roller skating, and reading historical fiction and fantasy novels. I go camping often to relax and unplug. I usually start my days by reading and writing, and end a long work day by roller skating, canoeing, or going on walks. I would love to connect with you here! You can also contact me directly at hannahsuddz@gmail.com.

Experience

Diebold Nixdorf

Jun 2021 – Present

Remote, USA

UX Operations Coordinator

- Owned the research participant recruiting, scheduling, and incentives process on retail and banking software. - Organized user research findings by affinity mapping in Adobe XD. - Conducted over 20 large scale surveys to determine System Usability Scale (SUS) scores. - Analyzed large scale survey data in Microsoft Excel to discover patterns and areas for improvement on 4 different products. - Led user interviews, hosted training workshops, and worked with the legal team to help pass Diebold Nixdorf’s Global Product Accessibility Policy as part of the UX team's Accessibility initiative. - Advocated user research findings and recommendations to diverse audiences through written and oral presentations. - Arranged and scheduled numerous meetings; determined importance of meeting requests and scheduled accordingly - Managed best practices, onboarding, and process documentation (e.g. scripts to drive efficiency in the research process). - Coordinated and hosted research team meetings, presentations, educational workshops, and team-building events. - Managed user-research insights and making data accessible throughout the team and the organization.

Surprise.com

May 2019 – Jun 2021

Raleigh, NC

Customer Success Manager & Team Lead

- Conducted user-based research to improve experience offerings on Surprise platform, led to a 3-year Enterprise contract renewal. - Ran weekly Salesforce reports to monitor KPIs and CSATs. - Analyzed data and created data visualizations per customer requests daily in Google Sheets and Excel. - Designed and maintained training videos, documents, and team sites for 3 different roles. - Managed projects, training and weekly tasks for my teams (both international and domestic). - Solve problems and create solutions related to international communication, payment, and fulfillment issues. - Spearheaded projects to align deliverables to support customer goals. - Communicated and supported 5 enterprise customer accounts independently. - Created visually appealing collateral and captivating information for implementation packages, training, and Customer Success. - Solved complex issues regarding evolving employee recognition needs during COVID-19.

Storybook World Travel

Jan 2017 – Jan 2021

Remote, USA

Travel Agent

- Provided concierge service to independently gained clientele, specifically for Disney Vacations. - Alleviated stress of clients during planning process, and have helped book 30+ vacations from 2017 to 2021 - Attracting new clients via marketing (vendor events, local partners, social media, etc.) - Analyzed personal marketing strategies and feedback from previous clients to increase my client base. - Maintained positive relationships with past clients, new clients, and local partners.

BounceU

Dec 2017 – Aug 2018

Apex, NC

Manager & Party Coordinator

- Coordinated over 500 birthdays for customers while providing positive communication throughout the booking, planning, and execution of their birthday parties. - Administered the smooth progression of daily operations, and designated daily tasks to other employees. - Responsible for setting up interviews and giving interviews to 4 potential employees, and training 15+ employees to encourage a fun and safe environment. - Ensured the safety of children and employees each day while communicating daily concerns and events with the store owner.

Education

North Carolina State University

Aug 2017 – May 2020

Bachelor of Arts, Design Studies

Hannah Sudduth

Creative problem solver always striving for operational excellence | UX Research | Operations Coordinator | Adaptable, results-driven

Skills