A results-oriented professional with a strong background in customer service and admin support. Developed excellent communication skills through phone-based and live chat interactions with customers. Demonstrates a solution-oriented mindset, multitasking capabilities, and a solid understanding of psychology, supporting clear and people-focused communication. Seeking to leverage these skills in a chat support role to achieve performance targets while fostering a positive customer experience.
Experience
Concentrix
Nov 2024 – Feb 2025
Quezon City, Philippines
Customer Service Advisor
Ensured adherence to KPIs, resolved customer inquiries with effective solutions, and fostered strong rapport with customers. Maintained comprehensive product knowledge, contributed to enhancing customer satisfaction and business performance, and offered relevant products or services. Accurately documented interactions and escalated complex issues to senior staff when appropriate.
Unispace Commercial Inc.
Nov 2023 – Jul 2024
Meycauayan, Bulacan, Philippines
Customer Service Representative
Managed customer inquiries promptly, resolved complaints, reported product malfunctions, and ensured high customer satisfaction ratings. Proactively gathered customer feedback and efficiently processed orders.