Hannah Michaella Brazas

Customer Service

Message

Intro

Philippines

Studied at La Concepcion College

linkedin.com/in/hannahbrazas

Joined May 30, 2025

Skills

Languages

English

Fluent

Tagalog

Native or Bilingual

About

A results-oriented professional with a strong background in customer service and admin support. Developed excellent communication skills through phone-based and live chat interactions with customers. Demonstrates a solution-oriented mindset, multitasking capabilities, and a solid understanding of psychology, supporting clear and people-focused communication. Seeking to leverage these skills in a chat support role to achieve performance targets while fostering a positive customer experience.

Experience

Concentrix

Nov 2024 – Feb 2025

Quezon City, Philippines

Customer Service Advisor

Ensured adherence to KPIs, resolved customer inquiries with effective solutions, and fostered strong rapport with customers. Maintained comprehensive product knowledge, contributed to enhancing customer satisfaction and business performance, and offered relevant products or services. Accurately documented interactions and escalated complex issues to senior staff when appropriate.

Unispace Commercial Inc.

Nov 2023 – Jul 2024

Meycauayan, Bulacan, Philippines

Customer Service Representative

Managed customer inquiries promptly, resolved complaints, reported product malfunctions, and ensured high customer satisfaction ratings. Proactively gathered customer feedback and efficiently processed orders.

Education

La Concepcion College

Jun 2019 – Sep 2024

Bachelor of Science in Psychology