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Hannah Rhubelle Amador

Customer Service | Virtual Assistant | Data Entry

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Intro
Paranaque City, Philippines
Studied Bachelor of Science in Business at Olivarez College
Hospitality
Joined February 27, 2025

Skills

About
I am a dedicated Virtual Assistant and Customer Service Specialist with experience in live chat support, customer service, and data entry. I have worked in the BPO industry, handling financial accounts, hotel reservations, and sales, ensuring excellent customer satisfaction. My ability to communicate effectively, solve problems efficiently, and provide professional and empathetic support makes me a strong asset in customer-facing roles.
Experience
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Conduent
Aug 2024 – Feb 2025
Pasay City
Hotel Reservations Specialist
• Provided expert assistance to customers with hotel bookings, inquiries, and special requests, ensuring a seamless reservation process. • Resolved issues related to bookings, cancellations, and special accommodations with a focus on delivering superior customer satisfaction. • Maintained data integrity by accurately entering and updating customer information in the system.
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Conduent inc
Aug 2024 – Feb 2025
Pasay City
Hotel Reservation Specialist
• Provided expert assistance to customers with hotel bookings, inquiries, and special requests, ensuring a seamless reservation process. • Resolved issues related to bookings, cancellations, and special accommodations with a focus on delivering superior customer satisfaction. • Maintained data integrity by accurately entering and updating customer information in the system.
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Self Employed
Jan 2024 – Jan 2025
Remote
Data Entry Specialist
• Entered, updated, and maintained client data with high accuracy and efficiency. • Processed large volumes of data daily, ensuring timely updates to databases. • Conducted regular quality control checks to verify data accuracy and minimize errors. • Managed confidential client information while adhering to data security protocols. • Organized and analyzed data to improve workflow and reporting efficiency.
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Freelancer
Jan 2024 – Jan 2025
Remote
Data Entry
• Entered, updated, and maintained client data with high accuracy and efficiency. • Processed large volumes of data daily, ensuring timely updates to databases. • Conducted regular quality control checks to verify data accuracy and minimize errors. • Managed confidential client information while adhering to data security protocols. • Organized and analyzed data to improve workflow and reporting efficiency.
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Genpact
Jul 2023 – Jul 2024
Muntinlupa City
Process Associate
•Managed customer inquiries and resolved disputes related to financial products and services, ensuring clear and efficient communication.  Delivered comprehensive explanations on account information, financial transactions, and policies, contributing to positive customer outcomes.  Consistently met and exceeded key performance metrics, contributing to team success.
Education
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Olivarez College
Aug 2021 – May 2023
Bachelor’s Degree, Bachelor of Science in Business
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