With 13 years of experience, I have gained a deep understanding of the needs and expectations of customers, as well as the technical systems and tools required to support them. My expertise in customer and technical support can also demonstrate my ability to work well under pressure, maintain a positive attitude, and remain calm and collected in challenging situations. My experience may have also honed your ability to prioritize tasks, manage your time effectively, and communicate clearly and concisely with both customers and colleagues.