Haroon Aamir, Chat Support, Customer Service and Virtual Assistant

BreakThru

Jun 2014 – Present

Karachi

Customer Support

http://www.breakthru.pk/ Handling clients queries, B2B customer support, quality assuring new chat campaigns and setting them live on the client's website, testing BOT campaigns, proof reading script content, training new reps in dept., solving any billing issues i.e crediting, disputing leads, handling complains and taking suitable action. Providing quarterly + annual performance reviews and ratings of the team representatives. _____________________________ Solving customers queries through CRM and Zendesk/Freshworks ticketing system, B2B customer support, setting up accounts for new customers, matching chat box with website theme, following new trends or SOPs, content writing, and solving any billing issues i.e crediting leads. _____________________________ Handling chats for all types of businesses based in the US, Canada, Australia, New Zealand and UK. Responding to customers questions, identifying customer issues or needs classifying leads based on that, providing solutions & answersing questions, conversing in a polite and professional manner, and performing data entry for our CRM.

Haroon Aamir

Chat Support, Customer Service and Virtual Assistant

Skills

Languages