I am an energetic Customer Service Professional with experience in the fast-paced IT industry. Skilled at resolving complex customer inquiries and transforming feedback into actionable insights that drive revenue, increase customer loyalty and engagement.
Experience
BreakThru
Jun 2014 – Present
Karachi
Customer Support
http://www.breakthru.pk/
Handling clients queries, B2B customer support, quality assuring new chat campaigns and setting them live on the client's website, testing BOT campaigns, proof reading script content, training new reps in dept., solving any billing issues i.e crediting, disputing leads, handling complains and taking suitable action.
Providing quarterly + annual performance reviews and ratings of the team representatives.
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Solving customers queries through CRM and Zendesk/Freshworks ticketing system, B2B customer support, setting up accounts for new customers, matching chat box with website theme, following new trends or SOPs, content writing, and solving any billing issues i.e crediting leads.
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Handling chats for all types of businesses based in the US, Canada, Australia, New Zealand and UK.
Responding to customers questions, identifying customer issues or needs classifying leads based on that, providing solutions & answersing questions, conversing in a polite and professional manner, and performing data entry for our CRM.
Education
Federal Urdu University of Arts, Science & Technology
Jun 2019 – Feb 2023
Masters in International Relations, International Economy, HR, Law and Politics.