I'm a seasoned hospitality worker and Customer Success Manager, I'm excellent with people and love problem solving.
Experience
Foodie For All
Mar 2018 – Oct 2021
New York City, New York
Senior Customer Success Manager
● Planned and coordinated food, liquor and staffing for events with an expertise in menu planning, dietary requirements and delivery logistics
● Served as the primary point-of-contact for 100+ monthly clients, ensuring timely resolution of issues and effective communication
● Optimized the customer journey by analyzing usage patterns and providing tailored recommendations based on unique needs
● Establishing strong relationships with clients to build trust, leading to long-term brand loyalty
● Managed escalations effectively, resolving complex issues in delivery logistics and prevented future occurrences
