Harriet Akpetor, Passionate customer service job seeker with strong communication, problem-solving, and empathy skills. Committed to providing exceptional su

About

Highly motivated and reliable customer service professional with a background in social work and a Bachelor of Arts in Social Work with Sociology. Experienced in delivering excellent support, managing records, and assisting students academically and socially. Skilled in data collection, report writing, and project support. A dedicated team player with strong work ethics, adaptability, and a passion for community service. Seeking a customer service representative role to provide exceptional support and build positive relationships with customers.

Experience

Ghana Revenue Authority

Sep 2021 – Sep 2022

Accra Ghana

National service personnel

During my tenure at the Ghana Revenue Authority (GRA), I excelled as a customer service representative while actively contributing to the Desk Review Department (Audit). As a customer service representative, my focus was on providing top-notch assistance to taxpayers, addressing their inquiries, and guiding them through the tax filing process. I meticulously managed records, ensuring all documentation was organized and readily accessible for smooth audits and accurate assessments of taxpayers' files. My commitment to excellence was evident in conducting desk reviews, thoroughly examining tax records to identify discrepancies and potential issues. Moreover, I took pride in helping taxpayers file their taxes online, offering step-by-step guidance for seamless and precise submissions. My dedication to mastering various tax types enabled me to assist taxpayers effectively, resulting in positive feedback on my ability to learn quickly and deliver outstanding service. Throughout my time at GRA, I upheld a strong work ethic, embracing a positive team spirit to foster a collaborative environment. As I progress in my career, I am eager to leverage these experiences to further develop my expertise in delivering exceptional service and promoting efficiency in any future roles I undertake. My journey at GRA has provided me with invaluable insights, igniting my passion for customer service and honing my skills in records management, audit processes, and tax knowledge. I look forward to applying these talents to new opportunities, making impactful contributions while continuously striving for excellence.

Play and Learn foundation

Jun 2021 – Aug 2022

Accra

Volunteer

During my time at Play and Learn (PAL) Foundation, I played a significant role in providing academic and social support to students, fostering an environment conducive to growth and learning. As an integral part of the team, I focused on assisting students in their academic journey by ensuring they completed assignments and comprehended challenging concepts. My dedication to helping students improve their reading, writing, and spelling skills contributed to their academic progress and instilled a sense of responsibility for their studies. I took pride in witnessing their transformation, as they became more attentive and open about their academic challenges, thereby creating a positive and encouraging atmosphere. Moreover, my role extended beyond academics, as I embraced the responsibility of addressing students' social and emotional needs. By cultivating an empathetic and understanding approach, I encouraged open communication and provided a safe space for students to share their feelings and concerns. My efforts to help students become more comfortable and confident in expressing themselves were met with success, as they developed a sense of trust and a willingness to seek support when needed. Through my work at PAL Foundation, I found immense satisfaction in making a meaningful impact on the lives of students, fostering their growth and development both academically and socially.

West African Aids Foundation

Aug 2020 – Oct 2020

Accra

Intern

During my tenure at the West African Aids Foundation (WAAF), I had the privilege of actively participating in diverse projects and making significant contributions to the organization's mission. As a valued team member, my role involved crucial data collection and client data entry, ensuring the accuracy and reliability of information utilized in WAAF's various initiatives. My adeptness in writing played a vital role in preparing comprehensive reports, minutes, and budgets, fostering effective communication and facilitating streamlined documentation within the organization. An integral aspect of my responsibilities at WAAF was providing essential client care, diligently checking up on clients through regular phone calls, and offering unwavering support. Embracing a collaborative approach, I wholeheartedly contributed to the organization of impactful projects and seminars, promoting community engagement and fostering a sense of empowerment. My involvement in organizational data sorting further enhanced the efficacy of data management practices, enabling the seamless accessibility of information for the team. Throughout my journey at WAAF, I gained invaluable insights into public health issues, with a particular emphasis on the critical advocacy for those impacted by HIV/AIDS. I am exceptionally proud of my contributions to WAAF's vital work in public education, health screening, and groundbreaking research on AIDS in Ghana. This experience has solidified my unwavering commitment to making a profound positive impact in the community, serving as an advocate for individuals affected by this significant cause. I am eager to carry these experiences forward and continue dedicating myself to impactful work that leaves a lasting difference in the lives of others.

Education

University of Ghana

Sep 2017 – Oct 2021

Bachelors degree, Social work and Sociology

Harriet Akpetor

Passionate customer service job seeker with strong communication, problem-solving, and empathy skills. Committed to providing exceptional su

Skills

Languages