Haseeb Sohail, Customer Support Specialist

About

I am a customer support specialist, with over 6 year of experience in customer support/Tech support.

Experience

AtoB fuel cards

Jul 2021 – Present

California, USA

Customer Support Specialist

1: Handling all customer queries through calls, chats & emails and ensuring that the customers have a smooth experience. 2: Reaching out to cold and warm leads. 3: Making sure that a customer faces no issues in the onboarding process. 4: Contacting inbound/outbound leads and providing all the answers to their questions/concerns and converting them into customers. 5: Daily reporting/Weekly Reporting. 6: Meeting The SLA regularly

Payactiv

Oct 2019 – Jun 2021

Silicon Valley, United States

Customer Support Specalist

1: Handling all customer queries through calls, chats & emails and making sure that the customers have a smooth experience. 2: Making sure that the quality assurance scores are met every day. 3: Identification and escalation of engineering issues. 4: Managing the team and making sure that daily and weekly quality assurance targets are met for the whole team.

XLREI

Jun 2018 – May 2019

United States

Customer Advocate

1: My duties were to fulfill the customer's real estate needs and provide them with all the information they to buy or sell a property according to their lifestyle and needs. 2: Other duties were daily reporting, and making follow-ups through outbound calls, chats & emails. 3: Receiving inbound calls, chats & emails from new customers, selling the product, and building company reputation and a good relationship with the customer.

RNS Solutions

Aug 2017 – Apr 2018

Pakistan

Team Lead - Sales

1: My duties were to motivate my team and help them to achieve daily and weekly sales targets. 2: Solve any issues or problems within the team and make sure that the floor environment stays positive. 3: Daily/Weekly reporting. 4: Training new hires and teaching them everything regarding the product.

Micronox B.P.O

Aug 2016 – Jun 2017

United States

CSR

1: My duties were to achieve targets and do sales on a regular basis. 2: Maintaining my attendance and KPIs. 3: Making sure that the clients had a great experience in the whole process.

Education

Global college of Science & Commerce

Mar 2017 – Aug 2019

I.com, Business

Rainbow Public School

Jan 2014 – Jul 2016

High school, Science

Haseeb Sohail

Customer Support Specialist

Skills