My name is Hashani Shakes. I am 27 years of age .I am a mother to two lovely boys.I am artistic and goal oriented. I have worked in the field of customer care for over three years and I have fell in love with the chance of assist customers and resolving their issues to the best of my ability. I love interacting with others as I am a great listener, a problem solver and someone that is great at collaborating on new ideas.
Experience
SSG
Apr 2020 – Jun 2022
Jamaica
Supervisor
Oversea a group of 20 agents on a 8 hr shift. Helped with team building and meeting metic goals. Reported to upper management on weekly goals and stats and also collaborated with clients overseas via Teams call.
