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Hassan Bilikisu Olabisi

Recruitment Marketing II Talent Experience Il Talent Acquisition ll Retail Operations ll Business Development ll Strategy ll Administration

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Intro
Lagos, Nigeria
Studied Human Resources at Academy To Innovate Human Resources
Studied Economics at Obafemi Awolowo University, Ile-Ife
Human Resources
Joined November 9, 2021

Skills

Languages

English
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Native or Bilingual
French
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Intermediate
Yoruba
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Native or Bilingual
About
Olabisi is a people operations professional with an unwavering desire to help organizations attract, acquire, develop, optimize and retain outstanding talents that make the accomplishment of corporate visions/missions possible while simultaneously creating moments that matter for such talents by developing/designing and optimizing an exceptional task, fulfillment and social experience that enables a healthy work-life integration; all these through exceptional relationship building skills, a remarkable learning agility, dynamic collaboration and excellent value communication aptitude for exceeding employee/employer expectations concurrently, using HRIS, ATS and latest digital technology to optimize productivity. My goal is to be a renowned global organizational change management and culture transformation expert that adds value in HR automation, business process efficiency, and improved workflow systems that increase revenue, market share and the overall bottom line while creating experiences that align employees' wants, needs and expectations with strategic organizational goals. So far, my experience has helped me to build capacity in full cycle recruiting, contract preparation, offering administrative support, documentation review, employee handbook development, exceptional relations with both internal and external clients, resulting in outstanding client acquisition/retention outcomes that make for commendable brand acceptance, loyalty and advocacy. I have served in management consulting providing HR advisory support services to luxury retail businesses, corporate service industry and also in the education sector. I also have experience in retail operations across different industries such as food & beverage, fashion, education and automotive sectors in sales and business development roles with excellent communication, confidential records management, referral network management, strategic planning & execution, collaboration and great attention to detail. I bring on board, a comprehensive set of valuable skills such as excellent administration, ability to deal with sensitive issues with professionalism ,tact and diplomacy, managing records with utmost confidentiality, knowledge of HRIS, HR Analytics and data visualization tools, workflow software, partnership/vendor management, effective collaboration, up-to-date technology savviness, excellent written/verbal communication and representative leadership.
Experience
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Owens & Xley Consults
Jun 2021 – Sep 2021
Lekki Phase 1, Lagos, Nigeria
HR Analyst Intern
Handled the recruitment projects of over 18 luxury SMEs across industries such as construction, staffing, food & beverage, fashion, beauty, photography, hospitality, laundry & drycleaning etc. Designed organizational structure using draw.io; an online diagram software and flowchart maker tool. Crafted job descriptions for luxury retail and manufacturing SMEs cut across fashion, event catering, bakery, skin care production , hospitality, staffing agency, gift packaging etc. Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates. Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates. Followed up with leads to explain application process and answered questions to increase interest. Promptly corresponded with applicants and facilitated and conducted interviews. Prepared interview reports, highlighting candidates' performance during interview to ease hiring decision by the hiring team. Designed custom-made offer letters and conducted reference check for selected candidates. Administered HR-related documentation, such as contracts of employment, reference checks, forms and other enrolment documentation. Designed, reviewed and revised employee handbook, stating in clear terms work related policies & guidelines for all employees. Designed task sheets to ease daily/weekly/monthly/periodic break down & tracking of staff work schedule and accountability. Reviewed and revised several agreements and contracts using various online tools such as paraphraser.io, quillbot AI.
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BubbleTii
Sep 2020 – Feb 2021
Lekki Phase 1, Lagos, Nigeria
Operations Supervisor
Supervised a 12-Man team of Tii Baristas in the management and maintenance of smooth daily operation of three stores. Tracked inventory levels at the various stores by ensuring proper recording, processing required purchase orders and provided up-to-date information on stock reconciliation. Coordinated the reconciliation of cash register with POS entries to confirm balances & check for errors. Coordinated with 95% success, daily customer service operations, sales processes, online orders and payments. Ensured and closely monitored compliance with safety and sanitation regulations across all stores. Analyzed consumer behavior and adjusted the positioning of certain products that had poor reception and low demand, increasing sales significantly by 81%. Addressed customer feedback and concerns within a timely manner resulting in measurable brand loyalty outcomes as high as 96% repeat sales and brand advocacy 85% of the time. Executed and communicated all sales promotions and new product information effectively and efficiently thereby resulting in about 89% CVR. Reviewed existing contracts with suppliers and vendors to ensure ongoing feasibility, placed purchase orders and confirmed delivery of goods and services. Generate weekly and monthly reports regarding sales information or areas to be improved upon. Ensure proper updates of the ERP software (Loyverse) and train new employees as needed on company processes Conducted periodic evaluation of employee performance and recommended hiring and training needs where necessary.
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CARS45 LIMITED
Mar 2019 – Jul 2020
Lagos, Nigeria
Operations Officer
Managed vehicle inspection center assigned by ensuring center operations and procedures were organized, correspondences were controlled, office supplies were ordered & inventory was monitored and maintained & clerical functions were properly assigned and monitored to allow for efficiency & compliance to company policies. Created & developed a network base for sales through various lead generation, lead nurturing , lead conversion & lead retention strategies. Performed data entry functions such as entry of personal customer information into databases as collected upon forms or spreadsheets, review/verification/validation of data for errors and report red flags to management, scanning and printing required documents needed to collect information for data entry, filing & organizing paperwork used to enter data into programs to keep a record of original documents. Managed customers' expectations and grew profitable relationships with stakeholders to drive profitability, keeping the center in the spotlight for meeting & surpassing monthly sales targets & was nominated as "Center of the Year". Collaborated extensively with technical (vehicle inspection) team, documentation team, valuation experts, pricing analysts & quality assurance team in process of automated buying/selling cars at center and also remotely. Increased customer satisfaction by an average of 98% and repeat business through relentless pursuit of resolutions to problems arising from improper documentation or wide price difference, protecting company reputation & maintained loyal client base Fielded diverse customer questions about issues such as available merchandise, new products & services, current prices, promotions, loyalty reward programs & upcoming company changes. Used various state-of-the-art workflow software such as Slack and Pipefy, CRM tools & CMS software to ensure professionalism in data entry and overall service delivery with an average of 95% compliance with set operating procedures.
Education
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Academy To Innovate Human Resources
Jan 2022 – Present
Certification, Human Resources
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Obafemi Awolowo University, Ile-Ife
Jan 2011 – May 2016
Bachelors of Science, Economics