Hazel Dube, Aspiring Data Analyst

About

I am a recent junior data analyst graduate with a background in computer science (Software Systems Development)

Experience

Infosys BPM

Jun 2021 – Dec 2021

Waterford, Ireland

Tech Agent

As a technical support agent, my role was to help customers with queries and resolve issues they might encounter with different devices, networks, and signal issues. Using weekly KPIs to monitor performance on calls that ranged from 25 to approximately 30 customers a day. Seeking to attract new customers by offering products and services and suggesting information on other products. Dealt with a lot of data entry in terms of customer records and registering new customers

Woman In Technology

Mar 2018 – Mar 2019

Waterford, Ireland

Assistant

My role in the event was to assist up to 30 prospective students providing them with guidance and information on tech courses to gain more insight.

Education

Generation UK & Ireland

May 2022 – Aug 2022

Certificate in Data Analytics, Computer Science

The South East Technological University

Aug 2017 – Dec 2021

N/A, Computer Science

The Lady Of Mercy Secondary School

Jan 2013 – Aug 2017

High School Diploma

Hazel Dube

Aspiring Data Analyst

Skills

Languages