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Heather Dietz

Quality Assurance Analyst

Richmond, VA, United States
Studied Criminology at George Mason University
Information Technology & Services
Joined May 25, 2024



Organized, driven, and goal focused individual with over 3 years of experience assisting and providing an individualized experience for clients and consumers.
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CoStar Group
Dec 2023 – May 2024
Quality Assurance Analyst
Performing audits to identify areas of improvement and ensure compliance with quality standards via research process and phone verification. Meeting or exceeding monthly performance objectives. Maintain objectivity while assessing content. Record accurately and timely results from audits. Execute professionalism, effective communication and collaboration with internal partners. Provide constructive and actionable feedback to content contributors regarding quality expectations. Communicate timely with internal departments to resolve uncovered concerns as they arise. Timely reporting of escalations to Management. Remain up to date with new standards and guidelines as they are announced to the department. Present content standards to new hires within the business and findings of audits. Focus on continuous improvement of workflows and processes to drive optimization and innovation in Content Quality. Continued learning and development of your craft, including staying up to date on new techniques and technology. Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort.
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CoStar Group
Feb 2023 – Dec 2023
Associate Residential Researcher
My role includes me to collect and curate accurate and complete content on neighborhoods, schools, and parks in the United States to include, but not limited to locations, amenities, hours of operation, websites, and event calendars. I create and maintain mutually beneficial relationships by conducting interviews with residential real estate professionals to obtain accurate data as required. I also review market publications and social media to stay abreast of current public events, and residential real estate activity, capturing breaking news as identified. I provide world-class customer service to all clients with a heavy emphasis on personal attention.
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BlankSlate Marketing
Jun 2023 – Aug 2023
Customer Service Representative
Managed client records, set up client appointments, provided policy and service information, assisted customers with a warm and professional attitude, answered general questions, resolved customer information and complaints, responded to claim inquiries, handled online orders and credit card transactions, performed data entry for customer information, shipments and orders, responsible for tracking and maintaining inventory, answered calls from customers and clients
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BlankSlate Marketing
Aug 2022 – Feb 2023
Campaign Manager
Managed profit and loss charts, conducted interviews, continuously managed performance through proper coaching, development of sales skills, competitive positioning, motivation, goal setting, and day to day direction; identified customer needs and present solutions through face to face sales; utilized technology to engage customers; met and exceeded individual daily, weekly, and monthly sales goals
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George Mason University
Aug 2018 – May 2022
Bachelor of Science, Criminology