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Hector Ponce

Customer Care / Service Rep

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Intro
Mexico City, Mexico
Customer Care Agent at SYKES Enterprises
Studied Corporate Law at UNAM Facultad de Estudios Superiores
Airlines/Aviation
Joined October 24, 2022

Skills

Languages

Spanish
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Fluent
About
Patient, hard working, bilingual (English / Spanish), computer proficient. I enjoy 3d design and printing, gadgets, reading and ecotourism.
Experience
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SYKES Enterprises
Sep 2022 – Present
Mexico
Customer Care Agent
Best Buy Total Tech customer care agent: - help customers with questions and doubts regarding Total Tech - direct Customers to the right area - program in store and home appointments for delivering, installing and repairing products and appliances - help with orders: purchasing, refunding, canceling and exchanging items - communication with home delivery and repair teams
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Interim Adecco
Nov 2006 – Dec 2007
Mexico
Customer Care Agent
HSBC Bank American and Latin American Credit Card Services - bilingual care for customers living in the USA, Mexico and other latin American countries. - educating card holders - charging late and overdraft fees - activation and cancelation of credit cards
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United Airlines Inc.
Nov 2000 – Nov 2001
Mexico
Customer Care Agent
Deal with angry customers, solve their issues and manage compensation in order to get them to fly with United Airlines again and improve their Experience
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United Airlines Inc.
Oct 1999 – Oct 2000
Mexico
Reservations Agent
Call center agent which sold flight tickets, assigned meals, special services via de FasrRes system.
Education
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UNAM Facultad de Estudios Superiores
Aug 2005 – Jun 2017
Law (Mexican), Corporate Law