Hector Ponce

Customer Care / Service Rep

Message

Intro

Mexico City, Mexico

Customer Care Agent at SYKES Enterprises

Studied Corporate Law at UNAM Facultad de Estudios Superiores

Airlines/Aviation

Joined October 24, 2022

Skills

Languages

Spanish

Fluent

About

Patient, hard working, bilingual (English / Spanish), computer proficient. I enjoy 3d design and printing, gadgets, reading and ecotourism.

Experience

SYKES Enterprises

Sep 2022 – Present

Mexico

Customer Care Agent

Best Buy Total Tech customer care agent: - help customers with questions and doubts regarding Total Tech - direct Customers to the right area - program in store and home appointments for delivering, installing and repairing products and appliances - help with orders: purchasing, refunding, canceling and exchanging items - communication with home delivery and repair teams

Interim Adecco

Nov 2006 – Dec 2007

Mexico

Customer Care Agent

HSBC Bank American and Latin American Credit Card Services - bilingual care for customers living in the USA, Mexico and other latin American countries. - educating card holders - charging late and overdraft fees - activation and cancelation of credit cards

United Airlines Inc.

Nov 2000 – Nov 2001

Mexico

Customer Care Agent

Deal with angry customers, solve their issues and manage compensation in order to get them to fly with United Airlines again and improve their Experience

United Airlines Inc.

Oct 1999 – Oct 2000

Mexico

Reservations Agent

Call center agent which sold flight tickets, assigned meals, special services via de FasrRes system.

Education

UNAM Facultad de Estudios Superiores

Aug 2005 – Jun 2017

Law (Mexican), Corporate Law