Henriques Pontes

About

I am someone who takes their work seriously, has a strong passion for IT and all that comes with the role, and I'm also someone who very much enjoys solving both simple and complex IT issues. Although I am comfortable working on my own, I also gain a lot of job satisfaction from working as part of a team on difficult and challenging IT projects. IT is something that I always loved. My academic background is related with this area as well as all of my professional path. I like to learn new things and face new challenges. For this reason, I am always looking for opportunities that will allow me to leave my comfort zone and develop new skills and competencies.

Experience

Webhelp

Aug 2019 – Present

Lisbon

IT Support Technician

● Implementation of new projects in Oeiras site; ● Service desk; ● Help desk; ● Security updates; ● Compliance and non-compliance audit in computers; ● Data Server intervention; ● Cisco anyconnect implementation; ● Duo setup Youbiky implementation; ● Manage Active Directory; ● Migration from Mac OS to Windows OS; ● Control of inventory; ● Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly; ● Configured hardware, devices and software to set up work stations for employees; ● Explained technical information in clear terms to non-technical individuals to promote better understanding; ● Updated documentation and produced reports; ● Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems;

SELLBYTEL Group GmbH

Nov 2017 – Aug 2019

Lisbon

IT Support

● Implementation of Project in Lisbon ● IT infrastructure ● Connexions Servers ● Setup Switch Cisco 4506 -E Catalyst ● Test connexions for the required Project ● Responsible for Jamf Software; ● Manage configuration profiles; ● Upload allowed Apps; ● Security of devices; ● MDM Management for MacOS and iOS devices; ● Compliance and non compliance audit in computers; ● Security patrol check; ● Rogue device check; ● Manage Access control system; ● Manage internal Webpage; ● Manage Ticket system; ● Reset passwords, manage distribution lists, share folder management under Active Directory; ● Cisco Telephony configuration; ● VPN configuration; ● Network Image restore;

Education

Jamf

Jamf Certified Associate

Google

Fundamentals of digital marketing

Udemy

Apple macOS and iOS System Administration

Instituto de Gouveia Escola Profissional - Guarda, Distrito da Guarda

Jan 2013 – Jan 2016

Diploma of Higher Education in Computer Science , IT

Skills

Languages