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Henry Ebuka

Carrier Management Specialist.

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Intro
Bratislava, Slovakia
Carrier Management Specialist at AT&T
Studied Human Resource Management at Uganda Technology and Management University
Studied English and Literary Studies at University of Nigeria
Joined November 8, 2022

Skills

Languages

English
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Fluent
About
Strong Business operations and Resolution specialist with a Master in Business Administration. Looking to obtain a challenging position where my skill can be utilized and developed. Experience in Business operation, technical care support, Billing resolution, Negotiation and De-escalation.
Experience
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AT&T
Aug 2022 – Present
Bratislava, Slovakia
Carrier Management Specialist
.Engage carrier to get updates on escalated and formal expedited orders relating to fiber builds, permits and construction projects. . supplying updates to AT&T internal partners such as sales account team and project managers. .provide pre and post service support to customers. .Develop customer service processes. .Manage contracts and Provision customer services. .Responsible for technical data collection and customer order management.
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AT&T
Jun 2020 – Jul 2022
Bratislava, Slovakia
Advanced Resolution Specialist
· Support chronic callers with advanced tools for technical issues relating to their account. · Provide call back support and follow ups for customers with complex issues. · Contacting dedicated support team for complex issues relating to accounts until a resolution is reached. · Recommending process improvement with regards to support tools and process improvement.
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AT&T
Jan 2019 – Jun 2020
Bratislava, Slovakia
Customer Care Agent
Respond to Customers phone calls while troubleshooting and resolving issues relating to their product. Respond to Technical and AT&T related inquiries from costumers. Ensure a positive experience by providing the right customer solution Duo Driving of New Employee when they take their first Call.
Education
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Uganda Technology and Management University
Sep 2015 – Sep 2017
Master's in business administration, Human Resource Management
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University of Nigeria
Sep 2010 – Sep 2014
Bachelor of Arts, English and Literary Studies
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