strong call center based customer service and sales
Experience
Grupo Laganne
Jan 2002 – Present
Santo Domingo
Business Development Manager
Responsabilities include:
Feasability studies and cost analysis for prospect clients
Contact person between brokers and clients
Cost analysis
Developing and maintaining strong relationships with clients through regular communication and visits.
Point of contact for clients
Identifying areas of improvement to improve efficiency
Providing sales support to the sales team by creating presentations and analysis.
Monitoring and analyzing client activity and managing the clients' lifecycle management to develop strategic plans and improve retention rates.
Providing timely and accurate reports to management about client activity and market trends.
Market research and analysis to identify prospect clients and new business opportunities