I'm a customer service representative with 1 year of experience, I've worked with Ring as a technical support representative for over 4 months, I've worked with Retail Ecommerce Venture as a Customer Experience Representative for over 9 months
Experience
RAPID PHONE CENTER
Mar 2022 – Dec 2022
Remote, Egypt
CUSTOMER EXPERIENCE REPRESENTATIVE
As a CE representative for Retail Ecommerce Ventures, I managed orders, handled returns, exchanges, and refunds, and worked to achieve customer satisfaction while adhering to company policies. I worked with the following programs: Gorgias, Zendesk, Shopify.
RING
Oct 2021 – Mar 2022
Egypt
TECHNICAL SUPPORT SPECIALIST
In this role, I provided technical support for Ring doorbells and security cameras, working to completely resolve customer issues and achieve the highest level of satisfaction.
