Hikmatyar Zahid

Customer Support Specialist

Message

Intro

Pakistan

Director Operations at Sher Wali Khan and Brothers

Consumer Services

linkedin.com/in/hikmatyarzahid

Joined September 22, 2024

Skills

Languages

English

Native or Bilingual

About

I have completed my Masters in Public Administration and my Major was marketing. I have over 5 years of work experience with 3 years of customer support and 2 years in operations. I have strong communication skills and am a problem solver.

Experience

Sher Wali Khan and Brothers

May 2022 – Present

Pakistan

Director Operations

Managing my family business as director operations. We deal in construction and development work and my role is to manage activities across all construction sites Prepare technical and financial bids for projects and execute them within the stipulated time.

Motive

Dec 2020 – Apr 2022

Pakistan

Technical Support Coordinator

Resolving support issues and determining what changes need to be made to underlying data/hardware/process and how to apply them with minimal user disruption Responding to all inquiries made via email/chat/social media and monitoring team KPI's Determining root cause of errors/bugs -- using data and tools to trace the origin of data inconsistencies and bugs whilst reporting them to Technical Leads Communicating with customers for reported issues, escalated cases, and urgent inquiries to minimize customer churn