Hilda Alcala, Customer Service Specialist.

About

I specialize in customer service and am a self-taught student of Chinese, Mandarin, Japanese, Korean, and Portuguese. I currently live in Lima, Perú, and have about 2 years of experience in customer service. I am passionate about learning different languages and doing a cultural exchange. I have experience translating medical records from English, French, Portuguese, Italian to Spanish, assisting customers over the phone, via live chats, email, and face-face, I’m currently a Business Service Specialist, I do filing process to the states to form businesses in the US. My goal is to improve my skills, learn new ones and grow up as a professional.

Experience

Zenbusiness/Aynitech

Jun 2021 – Present

Lima, Peru

Filing Specialist Agent and Customer Service

Manage, prepare and fulfill corporate filings including EINs, Articles of Incorporation/Organization. Support customer via Email. Use of tools such as: SALESFORCE, OKTA, WEBMAIL, SLACK, GOOGLE MEET.

DoorDash/Teleperformance

Aug 2020 – Jun 2021

Lima, Peru

Customer Service Representative

Call center operator — bilingual customer service (English — Spanish) I provide advice via phone calls, chats, and e-mail to workers of an important company in the USA, Canada, and Australia. Use of tools such as: FIVE9, SALESFORCE, OKTA, OUTLOOK, AMAZON, SLACK, ZOOM.

Innova Doctors/Euroamerican assistance

Mar 2020 – May 2020

Lima, Peru

Medical Appointments coordinator and customer service representative

Coordination of medical appointments for travelers via chat. Medical Coordinations for COVID-19 Patients Translation of medical records from English, French, Portuguese, Italian into Spanish. Calls to hospitals and clinics in different parts of America / Europe / Oceania / Asia. Use of applications such as: BYOM, GMAIL, WEBMAIL, TEAM VIEWER, ZOIPER. Contact with French / Portuguese / German / Portuguese.

Panamerican and Para-Panamerican games Lima 2019

Jul 2019 – Sep 2019

Lima, Peru

Interpreter

Translation from English - Spanish and Spanish - English for the press and foreign athletes.

Don Willy Store

Aug 2018 – Aug 2019

Lima, Peru

CUSTOMER SERVICE AND SALES (Spanish)

Sale of household products.

Education

Centro cultural de la lengua Portuguesa

Jul 2021 – Sep 2021

Portuguese, Languages

Icpna

Aug 2016 – Aug 2019

English, Languages

I.E Naciones Unidas 7062

Mar 2010 – Dec 2014

High School

Hilda Alcala

Customer Service Specialist.

Skills

Languages