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Hima Aliya Hafizhoh

EN - ID Translator | Vistual Assistant | Customer Service | Copy Writing Enthusiast

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Intro
Jakarta, Indonesia
English Teacher at SMK Al - Hikmah Kalirejo
Studied English Literature at Universitas Teknokrat Indonesia
Joined January 23, 2021

Skills

Languages

Indonesian
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Native or Bilingual
English
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Fluent
About
A native Indonesian translator with more than 5 years of professional experience in Translation and Localization Industry and Customer Service experience in hospitality industry for 2 years. A life time learner to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
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Experience
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SMK Al - Hikmah Kalirejo
Oct 2022 – Present
Lampung, Indonesia
English Teacher
1. Created and executed an interdisciplinary curriculum with a focus on critical discussion, writing and public speaking skills; increased student participation in weekly discussions by 50%. 2. Influenced multimedia strategies and technology to convey information in fresh and interesting ways. 3. Designed and maintained a curriculum that improved students' comprehension of design patterns, resulting in a 25% increase in final exam scores.
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PT Commeasure Solution Indonesia (RedDoorz Indonesia)
Nov 2021 – Sep 2022
South Jakarta, Indonesia
Customer Service Executive (SG - ID)
1. Managed out-going and in-going calls and managed over 50 calls per day. 2. Expedited resolution of customer service orders by monitoring support backlog and implementing a new triage system; reduced average response time by 50% in 90 days. 3. Followed up the issues raised by customers service orders promptly to increase daily customer satisfaction.
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PT Commeasure Solutions Indonesia (RedDoorz Indonesia)
Nov 2021 – Sep 2022
South Jakarta, Indonesia
Customer Service Executive (SG - ID)
1. Managed out-going and in-going calls and managed over 50 calls per day. 2. Expedited resolution of customer service orders by monitoring support backlog and implementing a new triage system; reduced average response time by 50% in 90 days. 3. Followed up the issues raised by customers service orders promptly to increase daily customer satisfaction.
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PT G4S Indonesia
Mar 2021 – Oct 2021
South Jakarta, Indonesia
National Control Room
1. Implemented customer services response to customer originated by telephone both inbound and outbound calls that requested any emergencies assistance, information or to register of dissatisfaction with PT. G4S Security Services. 2. Optimized the Central Monitoring System to promptly detect and respond to customer electronic activation, reducing response time by 50% and improving customer satisfaction by 40%. 3. Prepared daily, weekly and monthly reports guided to customers from the results of daily monitoring.
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BTG Language Services
Nov 2020 – Mar 2021
Bogor, Indonesia
EN - ID Translator
1. Translated Legal, Marketing, Technical, Correspondence, Script and Bank Document and document from English to Indonesian and vice-versa. 2. Analyzed website localization project data to identify optimization opportunities; streamlined translation process and achieved a 20% reduction in turnaround time. 3. Directed a website localization for a leading American multinational technology company; streamlined communication with global teams and delivered 95% error-free content on time. Main responsibilities are: 1. Edit, proofread, and review website translation, including screens for the user interface. 2. Update glossaries and style guide 3. Maintain consistency of terms used 4. Advise cultural sensitivity in marketing communication 5. Make invoices for administrative purposes
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Jala Tech
Oct 2019 – Nov 2019
Lampung, Indonesia
EN - ID Interpreter
1. Interpreted foreign client in a project of "Shrimp Culture Bio -security and Diseases" in Lampung. 2. Facilitated in the development of a new project management system, reducing project lead time by 40% and improving workflow transparency among team members. 3. Delivered interpretation services for 100+ international conventions and meetings; utilized specialized terminology and reduced communication errors by 75%. 4. Developed the business by socialized and introduced JALA's product to the shrimp farmers in Lampung.
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Fresh Studio®
Oct 2019 – Nov 2019
Lampung, Indonesia
EN - ID Interpreter
1. Interpreted and counselled the project leader for "Baseline Study on shrimp farming in Indonesia" Project. 2. Arranged project to establish such as methods, number of people and form of reports. 100% completed in surveyed and interviewed the suppliers and distributors who run in the field of aquaculture needs. 3. Collected 100% target data from the suppliers and distributors that related to the aquaculture sector.
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Asia Innovations HK Limited
Apr 2018 – May 2019
Indonesia
Live Streaming Host
Education
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Universitas Teknokrat Indonesia
Sep 2015 – Sep 2020
Bachelor Degree, English Literature
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