• Customer service focused Technical Support Specialist -with a year of career experience in help desk environments.
• Highly adept in systems analysis, diagnostics, and troubleshooting and conflict resolution.
• Exhibits excellent organizational and problem-solving skills.
• Works well in team environments and displays strong work ethic.
Mar 2022 – Oct 2022
Jaipur - Rajasthan
Technical Support Executive
• Provided first-level technical support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty.
• Performed troubleshooting techniques over the phone to identify and resolve issues.
• Established patterns to reoccurring issues and provided input to development teams.
Manipal University Jaipur
Nov 2022 – Present
Bachelor's in Computer Application - BCA, Computer Application