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Himanshu Agnihotri

Technical/Customer Support Specialist - International Voice Campaigns

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Intro
Jabalpur, India
Studied Computer Application at Manipal University Jaipur
Information Technology & Services
Joined December 23, 2022

Skills

About
• Customer service focused Technical Support Specialist -with a year of career experience in help desk environments. • Highly adept in systems analysis, diagnostics, and troubleshooting and conflict resolution. • Exhibits excellent organizational and problem-solving skills. • Works well in team environments and displays strong work ethic.
Experience
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Teleperformance India
Mar 2022 – Oct 2022
Jaipur - Rajasthan
Technical Support Executive
• Provided first-level technical support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty. • Performed troubleshooting techniques over the phone to identify and resolve issues. • Established patterns to reoccurring issues and provided input to development teams.
Education
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Manipal University Jaipur
Nov 2022 – Present
Bachelor's in Computer Application - BCA, Computer Application
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