Hoang Manh, Sales Associate

About

I aim to develop my career in the telesales and customer service field, where I can apply my communication skills and customer-oriented mindset to bring value to clients and drive sales. In the short term, I strive to improve my telesales techniques, understand customer needs, and build lasting relationships. In the long term, I hope to take on a team leader role, contribute to sales strategies, and support my team in achieving targets. I am committed to continuous learning, working with responsibility, and delivering excellent service that supports the company’s growth.

Experience

MobiNext Media and Services Joint Stock Company

Aug 2023 – Jan 2024

Telesales

is a company operating in the fields of telecommunications, finance and digital content, headquartered in Hanoi.

Receive customer data, make outbound calls to provide consultation and support for registering Mobifone’s voice and 4G data plans. Take responsibility for meeting KPI targets and completing assigned tasks effectively. Handle arising issues and customer complaints to ensure satisfaction during service usage. Provide customer care before and after service usage to encourage customer retention and repeated use of telecommunication services. Report work progress and results as required by supervisors.

DIGI-TEXX Vietnam

Sep 2020 – Jul 2022

Staff

Data entry, data processing, document digitization, BPO

Receive and enter data from various sources such as paper forms, Excel files, CRM/ERP systems, surveys, etc., according to the required format. Update and modify existing data as requested by the management department or other related departments. Ensure the accuracy, completeness, and consistency of data entered into the system. Store and organize processed records and data in accordance with the company's procedures. Coordinate with other departments to resolve data-related issues. Comply with regulations on data confidentiality and internal information security.

Education

Hanoi University of Industry

Aug 2017 – Oct 2020

Upper Second Class , IT Engineer

Hoang Manh

Sales Associate

Skills

Languages