Hope-Zoe Okiki, Customer service/ administrator

About

With seven years of professional experience in both customer service and administrative roles, I bring a versatile skill set to any team. As a customer service specialist, I've honed my ability to communicate effectively with clients, resolve issues efficiently, and ensure customer satisfaction through proactive assistance. Simultaneously, my tenure as an administrator has equipped me with strong organizational skills, attention to detail, and proficiency in managing various administrative tasks seamlessly. I excel in multitasking, time management, and maintaining a positive rapport with colleagues and clients alike. My dedication to providing exceptional service coupled with my administrative expertise makes me a valuable asset in any workplace setting.

Experience

Loans2go

Mar 2023 – Jan 2024

Customer sevice administrator

Managed customer inquiries and complaints, providing excellent service and resolving issues promptly via emails and phone calls. • Implemented ecient administrative processes, improving customer data accuracy and streamlining operations. • Utilized CRM software to maintain customer records, track interactions, and generate insightful reports for management. • Collaborated with cross-functional teams to ensure seamless customer experience and effective problem- solving.

NHS London

Jun 2022 – Sep 2022

Call centre Representative

Extensive experience in handling customer inquiries and providing excellent customer service in a fast-paced call center environment. • Skilled in resolving customer complaints and diusing dicult situations, resulting in increased customer retention. • Procient in using call center software and CRM systems to eciently manage and document customer interactions. • Setting up vaccination appointments for the general public resulting in answering an average of 100 calls and emails per day addressing customer queries, solving problems and providing product information.

Unite Students

Feb 2022 – Jun 2022

Service and safety assistant

Assisted in the implementation of safety protocols and procedures to ensure a secure work environment. • Provided exceptional customer service to enhance overall satisfaction and exceed expectations. • Conducted regular safety inspections and audits to identify potential hazards and mitigate risks. • Gathered information, prepared reports and drafted correspondence related to cases.

Banijay Uk

Mar 2020 – Apr 2021

Personal assisant

Proactively anticipated and resolved administrative issues, improving overall eciency and productivity. • Responded to emails and other correspondences to facilitate communication and enhance processes • Handled condential information with discretion and maintained absolute professionalism in all situations. • Managed executive's calendar, scheduling meetings and coordinating travel arrangements.

Education

university of the west of England, Bristol

Sep 2018 – Jul 2022

Biomedical Science

Hope-Zoe Okiki

Customer service/ administrator

Skills

Languages