Horacio Otaiza

About

I am a people-oriented and dependable professional with 4 years of experience in customer service. Able to build meaning relationships with consumers while speaking with them over the phone or through chat. Skillful in promoting current sales, processing transactions and handling customer complaints. Committed to exceeding company expectations by expanding client base and maintaining high standards of service.

Experience

Comcast Corp.

May 2021 – Present

Remote

Customer Service Representative

• Manage large amounts of incoming phone calls. • Generate sales leads. • Identify and assess customers’ needs to achieve satisfaction. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Keep records of customer interactions, process customer accounts and file documents

Walgreens

Jan 2019 – May 2021

Davie, FL

Designated Hitter

• Models and delivers a distinctive and delightful customer experience. • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. • In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Education

Florida International University

Jan 2021 – Dec 2023

BA, Psychology

Broward College

Aug 2018 – Dec 2020

AA, Biology

Skills

Languages