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Horacio Otaiza

Fort Lauderdale, United States
Customer Service Representative at Comcast Corp.
Studied Psychology at Florida International University
Studied Biology at Broward College
Joined December 7, 2023



Native or Bilingual
Native or Bilingual
I am a people-oriented and dependable professional with 4 years of experience in customer service. Able to build meaning relationships with consumers while speaking with them over the phone or through chat. Skillful in promoting current sales, processing transactions and handling customer complaints. Committed to exceeding company expectations by expanding client base and maintaining high standards of service.
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Comcast Corp.
May 2021 – Present
Customer Service Representative
• Manage large amounts of incoming phone calls. • Generate sales leads. • Identify and assess customers’ needs to achieve satisfaction. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Keep records of customer interactions, process customer accounts and file documents
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Jan 2019 – May 2021
Davie, FL
Designated Hitter
• Models and delivers a distinctive and delightful customer experience. • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. • In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
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Florida International University
Jan 2021 – Dec 2023
BA, Psychology
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Broward College
Aug 2018 – Dec 2020
AA, Biology