Multi-lingual, multi-faceted professional
Seasoned people manager
Client relations and customer service excellence
Deep experience in front-desk, concierge, and food, supplies, property, and personnel management
Calm, professional demeanor with high degree of emotional intelligence and excellent verbal and written communication
Facility with Microsoft Business Applications (Word, Excel), Adobe Illustrator
Experience
riad kaiss
Jan 2020 – Present
marrakech
assistant manager
Manage all aspects of the day-to-day operations of 9-room luxury boutique riad situated within the Medina of Marrakech. Manage a team of 20 housekeeping, reception, food preparation, landscaping, and other staff. Responsible for welcoming guests, check-in, guest stay and concierge services, service quality, and overall operations, including financial reconciliation of daily expenses. Repeatedly personally recognized for excellence in service in customer Trip Advisor reviews.
