A versatile technology and business project leader with hands-on expertise in all levels of project consultancy.
From an early career in Education, I made a crier change to the Contract Centre field, and have been working on World-wide projects making extensive application of technology to encompass both technical, organisational and managerial aspects of the application of communication solutions.
The ambition to match the application of IT to meet business requirements has led me to develop in-depth expertise in a wide range of platforms, solutions and technologies, including state-of-the-art call centre technologies and workforce management optimisation, business requirements analysis, process design and change management.
