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Huy David

Customer service professional Write material for goods and services. Organize social media profiles

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Intro
Ho Chi Minh City, Vietnam
PROVIDING PAYMENT SOLUTIONS FOR BIG AND SMALL BUSINESSES at RICH PAYMENT SOLUTIONS
Payment solutions for businesses at Rich Payment Solutions
Studied BUSINESS ADMINISTRATION at TON DUC THANG UNIVERSITY
Accounting
Joined June 26, 2024

Skills

Languages

English
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Intermediate
Vietnamese
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Native or Bilingual
About
I have two years of experience in the field and work in finance currently. I have a lot of talents in data analysis and data processing that are ideal for a business. I also have strong customer service abilities.
Experience
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RICH PAYMENT SOLUTIONS
Jan 2022 – Present
Supervisor
PROVIDING PAYMENT SOLUTIONS FOR BIG AND SMALL BUSINESSES
• Coordinated technical support team members to ensure customer service standards were met. • Maintained detailed records of all incidents reported by customers to identify trends or common problems. • Assisted customers in understanding products, components, and systems using technical demonstrations. • Supported customers with online billing, access, and account issues. • Developed training materials for new hires and existing employees regarding technical procedures and processes. • Participate in writing content to support the marketing team with posts for customers • Process data and enter reports for the company
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Rich Payment Solutions
Jan 2022 – Present
Supervisor
Payment solutions for businesses
• Coordinated technical support team members to ensure customer service standards were met. • Maintained detailed records of all incidents reported by customers to identify trends or common problems. • Assisted customers in understanding products, components, and systems using technical demonstrations. • Supported customers with online billing, access, and account issues. • Developed training materials for new hires and existing employees regarding technical procedures and processes. • Participate in writing content to support the marketing team with posts for customers • Process data and enter reports for the company
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AN NHIEN GROUP
Feb 2019 – Jan 2022
CONTENT CREATOR AND DIGITAL MEDIA SPECIALIST
AN NHIEN GROUP
• Developed and produced multimedia content including articles, videos, and social media posts • Managed content calendars and collaborated with cross-functional teams to ensure timely delivery • Executed digital media campaigns across various platforms to increase brand awareness • Analyzed performance data to optimize content strategies and improve audience engagement • Manage social media page for the store • Create content articles that are relevant to each kind of product or service the business offers.
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THE PIZZA- HO CHI MINH, VN
Feb 2018 – Dec 2019
SERVER SUPERVISOR
THE PIZZA
• Ensured compliance with all health and safety regulations. • Trained new servers on proper food handling techniques. • Assisted in resolving customer complaints promptly and professionally. • Ordered supplies necessary for the efficient operation of the restaurant. • Coordinated with staff members to ensure smooth operations during peak hours. • Manage social media page for the store
Education
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TON DUC THANG UNIVERSITY
Jan 2019 – Jan 2022
BACHELOR, BUSINESS ADMINISTRATION
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