Ignacio Oulton, International Relations , bilingual Spanish English, Customer/ Client experience

About

STRENGTHS AND COMPETENCIES ● MS OFFICE. Word, Excel, Powerpoint, Outlook, slack , flock, Quickbooks, other proprietary CRM ● Accounts payable, reports. Data entry. ● Troubleshooting. Assessment, system knowledge, analytical skills, collaboration, communication ● Creative. Audio Editing and recording. Logic Pro x , Ableton, plug ins, ● Bilingual Spanish English ● Lived in the US for 3 years ( studied at Montgomery College and worked in several different positions at local stores ) ● Strong educational and cultural background.

Experience

Homefans

Feb 2022 – Present

Argentina

Local Host Coordinator

Local coordinator at football matches. Transfers. Payments.

Lionbridge

Feb 2021 – Present

Argentina

Spanish English OPI ( Over the phone interpreter )

Spanish English over-the-phone interpreter for a wide range of topics and calls.

CTS

Oct 2020 – Jan 2021

USA/ARGENTINA

Interpreter English-Spanish

Efficient interpretation of several industry related communications between clients from different industries such as Education, Medical, Governmental, Insurance companies , Emergency calls, etc. • Communications through FLOCK team messenger and online collaboration platform. • Skype for business. Handling of Inbound and outbound calls warm transfers. • Language Link portal

La Doble A

May 2016 – Dec 2019

Buenos Aires, Argentina

Administrative coordinator

Handled sensitive information ( credit cards, personal documentation and different kind of values from CEO and his family members) • Review of accounts payable and receivable ( Quickbooks ) • Data entry : Invoices , receipts, Credit Notes, Insurance forms, Bank statements ( Microsoft Office , Quickbooks ) • Payroll revision for over 200 freelance employees each month • Cash flow monitoring. Balance sheets ( Office and Google docs ) • Personnel documentation management ( Google docs ) • Agenda and meetings coordination ( Google Calendar) Travel reservations. Flights, Accommodations and personal requests. Hospitality for foreign visitors in english.

VMBC

Aug 2014 – Dec 2016

Argentina

Finance Coordinator

over IP phone lines on procedures, qualifications and planning. • Promoted to Finance Coordinator to assist CEO and CFO on daily routine tasks, reports, calendar assistance , meetings and personal requests. Financial and accounting tasks performed in Microsoft Office ( Word , Excel ), Quickbooks and Google Docs. Calendar events through Google Calendar. • Data entry into Quickbooks of invoices, receipts, credit notes, cashflow, bank statements, insurance forms and fixed assets. • Assisted Accountant for tracking and reporting internal financial processes. • Reconciled differences between payments and invoices • Corrected errors to provide sales data • Communication with development teams through Slack and internal communication network. • Travel arrangements. bookings , transfers, flights , personal requests.

Regus

Mar 2013 – Jul 2014

Argentina

Inside Sales

Handling of leads through cooperative software platform's pipelines. Outbound , inbound calls, emails, text messages • Selling of Office Spaces for 7 different locations within Argentina. Qualifying leads and follow ups. Calendar and meetings arrangements in communication with Account Managers.

Varsity Travel

Jan 2010 – Dec 2013

Buenos Aires, Argentina

Customer Coordinator

Bilingual coordination of foreign sport groups during Tours in Argentina and Uruguay • 24/7 Assistance. Reservations through phone and email, personal assistance and translation during sport and cultural events. Work Period: 2010 – 2013

Alitalia

Jun 2007 – Mar 2010

Customer Service

Bilingual customer service for the US and Canadian markets through Amadeus computer reservation system , inbound calls and emails. • Flight information and check in • Help and support before, during and after flights regarding reservations, bookings ,ticketing , baggage processing and flight policies. • Training and support for new employees hitting the floor for the first time

Argentinian Navy Tourism Dept.

Apr 2005 – Nov 2007

Buenos Aires, Argentina

Public Relations

Promoting leisure and recreational locations and Hotels held by and for the Navy military personnel and their families • Internal software reservation system. • Meetings with potential suppliers, presentations, agreements and service monitoring

Citibank

Mar 2002 – Feb 2005

Buenos Aires, Argentina

Corporate Customer Service

• Working knowledge of specific groups of citi products and services. • Customer support for wire transfers both local and international transactions. • Designated english representative for all incoming calls and email communications

Education

Universidad Kennedy

Mar 2002 – Feb 2008

International Relations, Social Science

Montgomery College

Jun 1998 – Aug 2001

Certificate, Computer Applications

Ignacio Oulton

International Relations , bilingual Spanish English, Customer/ Client experience

Skills

Languages