I am a dedicated professional with over 2 years of experience spanning across customer support and operations. I am passionate about consistently surpassing customer service goals with unparalleled support for every customer care need, committed to building strategic long-term partnerships, and contributing to overall team success.
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Experience
Bolt
Sep 2020 – Feb 2023
Operations Coordinator
* Leading Supply operations in Aba and Umuahia
* Retrainings & Driver Assessments
* Assisting with driver management by tracking progress and monitoring driver performances through weekly and daily quality checks
* Supporting Supply acquisition,Key metrics monitoring and retention in the South-South region of Nigeria (7 cities)
* Quality assurance compliance
* Fraud analysis and mitigation
iSON Xperiences (BPO)
Oct 2019 – Sep 2020
Customer Support Representative
* Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns
* Reviewed customer account information to determine current issues and proffering timely and effective solutions to mitigate client dissatisfaction
* Ranked in top level for customer satisfaction among team members
