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Ija Quick

Customer Service Specialist/Patient Access Healthcare Specialist

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Intro
United States
Patient Access Specialist at Cencora/Amerisourcebergen/Lash Group
Studied Medical Assisting/ Health Science at ECPI University
Health, Wellness & Fitness
Joined March 13, 2024

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English
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Native or Bilingual
Spanish
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About
I am a Certified Medical Assistant/ Patient Access Specialist with 5 years of experience
Experience
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Cencora/Amerisourcebergen/Lash Group
Jul 2020 – Present
Patient Access Specialist
Remotely working from home as of 03/2020, Specialist Reviewed and processed submitted Treatment Forms. Followed up with Medical Doctor Offices for any required missing information via fax and phone. Coordinated Product Request and set up shipments for patients' medications with our collaborating pharmacy. Conducted Benefit Verifications by contacting the Patient's Insurance Carrier to verify coverage. Completed data entry on obtained Benefit Verification information into SalesForce. Conducted Training for New On-Board employees and Team Members. Engaged with Field Reps, Patients, Medical Facilities, and their staff addressing any concerns or questions about the program. Subject–matter expert in Program proficiencies, SOPs, and other operational standards. Assisted Clients Nationwide to obtain qualifications with specific requirements, Provided contacts with gracious, quick, and efficient service through modeling behaviors. Worked closely with Supervisors and Upper Management with projects, and special tasks, and maintained communication across the team to address any errors that occur. Conducted research on all Federally Funded Program Guidelines Nationwide. Mastered Salesforce application for all Data Entry and Data Governance. Retained and exercised all knowledge of the Federal Poverty Levels when applicable. Implemented process improvements to increase efficiency and reduce call volume. Ensured compliance with all relevant regulations by staying current on industry laws and guidelines. Analyzed patients' or providers' office needs and recommended appropriate products or services. Rewarded with job advancement and quarterly pay bonuses based on productivity. Received annual pay increase based on annual performance.
Education
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ECPI University
Jul 2018 – Aug 2019
Associates of Applied Science Health Science in Medical Assisting, Medical Assisting/ Health Science
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