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ikechukwu agbakoba

Project Manager| Customer Experience Manager| Transmission Expert

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Intro
Nigeria
CEO at I-Squared Consulting
Studied Business Management at university of Bradford Bradford
Studied Telecommunication at Oxford Brookes University Oxford
Studied Electrical and Electronics Engineering at University of Agriculture, Makurdi, Benue State Nigeria
Joined April 20, 2022

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English
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About
A Quality Management Expert with over 18 years of experience, which span across network deployment, operations and service quality assurance, I specialize in driving business performance through improved network user experience. My greatest strength is the ability to connect unrelated dots required to execute innovative solutions. My career success in nearly 6 years in senior management role lies in my ability to handle Green-field strategic projects, by leveraging on diverse talented resources at regional and global level. As a non-executive board member of a for-profit social enterprise (Afriilancer) and a voluntary mentor for entrepreneurs, I constantly recognize the need to enrich the knowledge gained in corporate enterprise in the last five years as senior manager in MTN Nigeria Communication PLC, and to become a more pluralistic social investor and consultant, that perfectly fits the drive to reduce the impact of deep institutional void and low digital literacy in the developing countries.
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Experience
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I-Squared Consulting
Mar 2021 – Present
Lagos
CEO
Business development consultant in Technology Digital Solution design and deployment Social investments and Technology services
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MTN COOMUNICATIONS NIGERIA
Aug 2003 – Mar 2021
Lagos
Senior Manager Quality of Experience and Service
2015-10 - 2021-03 Senior Manager Quality of Experience and Service • Develop and execute strategies that will ensure continuous improvement in voice and data customer experience • Drive the delivery of strategic network measurement initiatives • Develop strategies that will ensure the delivery of improved high value customer experience • Coordinate the transformation from network to customer centric operation • Drive the optimization of project Total Cost of Ownership with latest technology and innovative models. • Manage a service oriented operation that will assure excellent experience for high customers • Created plans and communicated deadlines to ensure project timely completion. • Prepared a variety of different written communications, reports and documents to ensure smooth operations.25 • Saved $200K by implementing cost-saving initiatives that addressed long-standing problems. 2008-04 - 2015-10 Microwave Support Specialist • Developing effective and efficient processes and procedures for high-level technical interventions • Project manager- Microwave Transmission clean-up for 22cities, with the following responsibilities: - Re-engineering as well as optimizing microwave links to their target performance levels. - Generating the project scope document and performing vendor technical evaluations - End-to-end project quality management 2003-08 - 2008-04 REGIONAL TRANSMISSION CO-ORDINATOR • Coordinated the activities of all the stakeholders during the laying of ducts and blowing of fiber within my region, which was part of the 5400km fiber transmission project delivered according to specifications, within planned cost under tight deadlines and challenging milestones. • Managed the deployment, acceptance and handover to Ops of 2,350 radio links. · Planned and managed with my team, successful upgrade/migration of the MTNN South Western microwave radio to optic fiber backbone.
Education
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university of Bradford Bradford
Sep 2013 – Aug 2018
Masters in Business Administration, Business Management
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Oxford Brookes University Oxford
Sep 2009 – Aug 2010
Master in Mobile and High Speed Telecommunications Network, Telecommunication
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University of Agriculture, Makurdi, Benue State Nigeria
Feb 1994 – Dec 2000
Bachelor of Science , Electrical and Electronics Engineering
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