I am a dedicated and detail-oriented professional with over 9 years of experience across Customer Service, Sales, Administrative Support, Compliance, and Fraud Investigation. I have a strong interest in roles that involve helping others, solving problems, and improving operational efficiency. I enjoy working in dynamic environments where I can apply my communication skills, analytical thinking, and ability to stay organized under pressure. My strengths include being a fast learner, highly adaptable, and solution-focused. I take pride in delivering excellent service, staying compliant with procedures, and building positive relationships with both clients and colleagues. I’m passionate about contributing to teams where quality, integrity, and continuous improvement are valued.
Experience
JC Holdings Inc / Aire Serv
Jan 2025 – Present
Florida , USA
Virtual Assistant & Appoinment setting.
Administrative Tasks: Reporting Invoices, creating schedules to dispatch customers to specific technicians.
Reporting to the Finance department and adding invoices to Quickbooks.
Collect potential clients information and create data base for future prospects.
Offer advantage plans and sale them to potential Customers.
Respond Customer inquiries with corteous manners and create the Best Customer experience.
Great Health Works
Oct 2024 – Dec 2024
Florida, USA
Retentions Agent & Customer Support
Respond Customer inquiries and retain them.
Remitly
Mar 2023 – Oct 2024
Managua, Nicaragua
Fraud Investigator
RISK FRAUD INVESTIGATOR
Remitly Inc,
March 2023- Oct 2024
Compliance Officer : Investigate and detect possible
illegal activities according to laws and restrictions.
Customer Service: Adressing customer inquiries via
phone, email and chat.
Data Entry: Collecting personal information and
documentation including business ITIN and SSN.
Scheduling and tracking meetings.
Data verification: Used different CRM sofwares including
Lexis Nexis , Social Media (Facebook and Linkedin) to
validate the documents.
Project Assistant: Create and share ideas of potential ways
to prevent fraud.
Webhelp
Sep 2022 – Mar 2023
Managua, Nicaragua
Customer Care
CUSTOMER CARE AGENT & BACK OFFICE
Webhelp / Concentrix
Sept 2020 to March 2023
Customer Care and Technical Support : Resolve
customer complaints and mobile wallet - related
issues via email and chat
Inspiro Relia SA
Sep 2019 – Aug 2020
Managua, Nicaragua
Customer Care
CUSTOMER SERVICE AGENT
Inspiro Relia, S.A
Sept 2019 to Aug 2020
High Level Customer Protection Services, maintaining
solid customer relationships and a record of large
incoming customer interactions by phone
Global Tranz
Apr 2018 – Jul 2019
California, USA
Sales Development Representative
SALES & RETENTIONS AGENT
Global Trans Logistic LLC
April 2018 to July 2019
Business to Business broker in United States of America
Tasks:
Create and update the leads to maximize sales.
Support for Marketplace and sellers.
Setting appointments to validate potential buyers.
Inventory and Warehousing Management.
Order Fulfillment and Shipping Coordination.
Cold Calling
Foundever
Apr 2016 – Feb 2018
Managua, Nicaragua
Customer Service
FINANCIAL ADVISOR & CUSTOMER SERVICE
Sitel / Foundever
April 2016- February 2018
*Helping Customers to manage credit repair.
*Interacting with clients via phone and provide credit
card tips and advice.
*Resolve transactional issues, including possible scams.