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Ileana Lopez

Virtual Assistant & Customer Support Representative.

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Intro
Managua, Nicaragua
Virtual Assistant & Appoinment setting. at JC Holdings Inc / Aire Serv
Joined June 20, 2025

Skills

Languages

English
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Fluent
Spanish
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Native or Bilingual
About
I am a dedicated and detail-oriented professional with over 9 years of experience across Customer Service, Sales, Administrative Support, Compliance, and Fraud Investigation. I have a strong interest in roles that involve helping others, solving problems, and improving operational efficiency. I enjoy working in dynamic environments where I can apply my communication skills, analytical thinking, and ability to stay organized under pressure. My strengths include being a fast learner, highly adaptable, and solution-focused. I take pride in delivering excellent service, staying compliant with procedures, and building positive relationships with both clients and colleagues. I’m passionate about contributing to teams where quality, integrity, and continuous improvement are valued.
Experience
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JC Holdings Inc / Aire Serv
Jan 2025 – Present
Florida , USA
Virtual Assistant & Appoinment setting.
Administrative Tasks: Reporting Invoices, creating schedules to dispatch customers to specific technicians. Reporting to the Finance department and adding invoices to Quickbooks. Collect potential clients information and create data base for future prospects. Offer advantage plans and sale them to potential Customers. Respond Customer inquiries with corteous manners and create the Best Customer experience.
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Great Health Works
Oct 2024 – Dec 2024
Florida, USA
Retentions Agent & Customer Support
Respond Customer inquiries and retain them.
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Remitly
Mar 2023 – Oct 2024
Managua, Nicaragua
Fraud Investigator
RISK FRAUD INVESTIGATOR Remitly Inc, March 2023- Oct 2024 Compliance Officer : Investigate and detect possible illegal activities according to laws and restrictions. Customer Service: Adressing customer inquiries via phone, email and chat. Data Entry: Collecting personal information and documentation including business ITIN and SSN. Scheduling and tracking meetings. Data verification: Used different CRM sofwares including Lexis Nexis , Social Media (Facebook and Linkedin) to validate the documents. Project Assistant: Create and share ideas of potential ways to prevent fraud.
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Webhelp
Sep 2022 – Mar 2023
Managua, Nicaragua
Customer Care
CUSTOMER CARE AGENT & BACK OFFICE Webhelp / Concentrix Sept 2020 to March 2023 Customer Care and Technical Support : Resolve customer complaints and mobile wallet - related issues via email and chat
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Inspiro Relia SA
Sep 2019 – Aug 2020
Managua, Nicaragua
Customer Care
CUSTOMER SERVICE AGENT Inspiro Relia, S.A Sept 2019 to Aug 2020 High Level Customer Protection Services, maintaining solid customer relationships and a record of large incoming customer interactions by phone
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Global Tranz
Apr 2018 – Jul 2019
California, USA
Sales Development Representative
SALES & RETENTIONS AGENT Global Trans Logistic LLC April 2018 to July 2019 Business to Business broker in United States of America Tasks: Create and update the leads to maximize sales. Support for Marketplace and sellers. Setting appointments to validate potential buyers. Inventory and Warehousing Management. Order Fulfillment and Shipping Coordination. Cold Calling
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Foundever
Apr 2016 – Feb 2018
Managua, Nicaragua
Customer Service
FINANCIAL ADVISOR & CUSTOMER SERVICE Sitel / Foundever April 2016- February 2018 *Helping Customers to manage credit repair. *Interacting with clients via phone and provide credit card tips and advice. *Resolve transactional issues, including possible scams.
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