My name is Aanuoluwapo Kolawole, a customer support specialist with 4 years experience. Astute and solution-oriented graduate of Business Administration; an experienced customer support officer. At Paycom Ltd, I was able to improve customer service efficiency by over 25% in my outlet through active listening with empathy; prompt response to inquiries and resolution of complaints. Effective in collaborating with others to drive results and ensure day-to-day organizational functions. I am a consummate team player who learns swiftly and works efficiently under pressure. I choose to become a customer support specialist because it’s a form of helping customers solve problems and a way of connecting with new people. I have developed myself so far by doing some online courses for more knowledge and skills.
Experience
Games Grills & Chillz
Dec 2021 – Present
Lagos,Nigeria
Human Resource Manager
* Recruitment of new excellent staffs
* Carrying out necessary administrative duties.
* Training, counseling, and coaching our staff.
* Partner with management to ensure strategic HR goals are aligned with business initiatives
* Conduct performance and salary reviews
Provide support and guidance to HR staff
* Analyze trends in compensation and benefits
* Design and implement employee retention strategies
Tirakboutique
Sep 2021 – Present
Lagos, Nigeria
Customer Support Officer
* Improved response time and overall customer satisfaction by promptly
resolving customer complaint and processing delivery orders for
customers.
* Promptly and effectively answered tons of customer inquiry, via phone, E-mail, and in-person.
* Follow up on the customers for reviews.
Doorstep Dispatch, Lagos
Aug 2020 – Apr 2021
Lagos,Nigeria
Logistic Officer
* Improved response time and overall customer satisfaction by promptly
resolving customer complaint and processing delivery orders for
customers.
* Prepared and presented weekly reports of operations and activities of
personnel at review meetings.
* Managed all service inquiry; and processed company documentation, such
as spreadsheet, invoices and monitored company budget by controlling
project expenses
* Curate, create and post marketing contents on social media handles
targeting clients for increased sales Integrated and managed multiple social media platforms – increasing followership and engagement by a few hundred people
* Design rider’s weekly schedule; assign package delivery and track riders.
Paycom Limited (Opay)
Dec 2019 – Apr 2020
Lagos, Nigeria
Customer Support Officer
* Promptly and effectively answered tons of customer inquiry, via phone, E-mail, and in-person.
* Acknowledged and helped customers resolve complex issues like pin- reset, data update and verification of client’s financial transactions.
* Escalated customer’s complaints on slack for further assistance
* Liaise with other departments regarding complaints and approval when
required.
* Collaborate with teammates to create and maintain timely reports for
customer interactions, transactions and complains – which helps our