Ilerioluwa Kolawole, Customer Support Specialist

About

My name is Aanuoluwapo Kolawole, a customer support specialist with 4 years experience. Astute and solution-oriented graduate of Business Administration; an experienced customer support officer. At Paycom Ltd, I was able to improve customer service efficiency by over 25% in my outlet through active listening with empathy; prompt response to inquiries and resolution of complaints. Effective in collaborating with others to drive results and ensure day-to-day organizational functions. I am a consummate team player who learns swiftly and works efficiently under pressure. I choose to become a customer support specialist because it’s a form of helping customers solve problems and a way of connecting with new people. I have developed myself so far by doing some online courses for more knowledge and skills.

Experience

Games Grills & Chillz

Dec 2021 – Present

Lagos,Nigeria

Human Resource Manager

* Recruitment of new excellent staffs * Carrying out necessary administrative duties. * Training, counseling, and coaching our staff. * Partner with management to ensure strategic HR goals are aligned with business initiatives * Conduct performance and salary reviews Provide support and guidance to HR staff * Analyze trends in compensation and benefits * Design and implement employee retention strategies

Tirakboutique

Sep 2021 – Present

Lagos, Nigeria

Customer Support Officer

* Improved response time and overall customer satisfaction by promptly resolving customer complaint and processing delivery orders for customers. * Promptly and effectively answered tons of customer inquiry, via phone, E-mail, and in-person. * Follow up on the customers for reviews.

Doorstep Dispatch, Lagos

Aug 2020 – Apr 2021

Lagos,Nigeria

Logistic Officer

* Improved response time and overall customer satisfaction by promptly resolving customer complaint and processing delivery orders for customers. * Prepared and presented weekly reports of operations and activities of personnel at review meetings. * Managed all service inquiry; and processed company documentation, such as spreadsheet, invoices and monitored company budget by controlling project expenses * Curate, create and post marketing contents on social media handles targeting clients for increased sales Integrated and managed multiple social media platforms – increasing followership and engagement by a few hundred people * Design rider’s weekly schedule; assign package delivery and track riders.

Paycom Limited (Opay)

Dec 2019 – Apr 2020

Lagos, Nigeria

Customer Support Officer

* Promptly and effectively answered tons of customer inquiry, via phone, E-mail, and in-person. * Acknowledged and helped customers resolve complex issues like pin- reset, data update and verification of client’s financial transactions. * Escalated customer’s complaints on slack for further assistance * Liaise with other departments regarding complaints and approval when required. * Collaborate with teammates to create and maintain timely reports for customer interactions, transactions and complains – which helps our

Education

Covenant University

Aug 2015 – Present

Bachelorette , Business Administration

Ilerioluwa Kolawole

Customer Support Specialist

Skills

Languages