Imane Elmorabit, Principal Program Manager

About

A senior professional with over 13 years of experience in leading projects in the ICT industry. Adept at fueling companies’ global growth and driving change across diverse cultures, but also proficient at managing projects that vary in size and complexity within different environmental contexts on a global scale.

Experience

Netscout

Apr 2015 – Present

Europe and EMEA Regions

Program Manager

• Project management and delivery - Created statements of work to include projects’ requirements, responsibilities, deliverables, milestones, assumptions, risks, and exclusions. - Built KPI dashboards and applied methodologies to successfully coordinate daily activities, monitor projects' progress, and ensure routine and ad-hoc status reporting on performance. - Controlled the amendments to contracts with the partners for project deployment and service support. - Owned E2E project management following Agile standards for planning & staffing, risk analysis, quality assurance, and cost control. - Established a set of best practices capitalizing on the lessons learned concluded at the closure of each project. • Stakeholders’ relationship management - Managed the involved players (client, partner, top management, internal teams) to take strategic initiatives and deliver high-quality service: understanding requirements, addressing challenges, finding solutions, planning activities, monitoring costs, managing change requests, and controlling deliverables under the agreed-upon scope, timeline, quality, and budget. - Handled regular review meetings, created reports, performed dashboards presentations, and maintained solid relationships and communication with stakeholders. • Team and resources management - Directly and remotely led global teams across the different departments of the organization. - Encouraged new practices for continuous improvement by building a cooperation mindset, driving and supporting the collaborative effort, and maintaining a favorable work environment. Service Support : - Service management: Created dashboards for system-health checks, carefully handled incidents, critical escalations, and enhancement requests, handled logistics and site interventions, conducted reviews, and controlled performance against SLA to maintain customer satisfaction.

Sofrecom

Jan 2008 – Jan 2013

Africa, Middle East & Asia region (21 Countries)

Telecom Business Unit Manager

Creation of a new Business Unit for Network Services in Morocco - Designed and implemented new business processes. - Created reporting tools and dashboards to monitor the departments’ activities (administrative & financial management, budget monitoring, cost optimization, billing process, local & intra-group responsibilities). - Directed the Telecom department activities: identified and responded to local business opportunities, and settled a communication plan within the unit and with external stakeholders. Functional Project Manager QoS AMEA Campaigns for Orange group - Managed the QoS projects: Kickoff meetings, planning and operational management of the campaigns, site visits and logistics, administrative procedures, activities coordination, technical support, and incident management. - Data post-processing delivery: Defined and implemented operational procedures and policies, prepared the platform for analysis (Actix), analyzed KPIs, and validated the reports for delivery to the end customer. - Directed the project of an HR application development for skills and performance management of the company: Conception and modeling, development process from coding to testing, risk assessment and mitigation plan, quality assurance (compliance with People CMM & CMMI Level 2), software configuration management, and document management.

Education

Oxford Brookes University

Jan 2018 – Jan 2021

MBA

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Imane Elmorabit

Principal Program Manager