I have been in the Customer Service and Administrative industry for over TEN years. My biggest strengths are empathy and great communication skills. I always actively listen to the customer and then talk them through how to solve their problem.
I am proficient in these applications;
-CRM.
-Zendesk.
-Sprout Social.
-Hootsuite.
-MailChimp.
-Slack.
-Recurly.
-Gmail, Google Calendar, Google Drive, Google Docs Editors, and Google Meet
-Katana
-Monday.com
-Quickbooks
I provide cloud-based support services;
-Email management
-Document Formatting/minutes taking
-Task organization
-Calendar management
-Web-based research
-Project management
-Light bookkeeping
-Executive Assistance/travel and accommodation arrangements
-Vendor Management
-Social media management.
My strengths are;
-I am Flexible with working hours and shifts too.
-I am very entrepreneurial.
-I have always been a detail-oriented human.
-A team player and Collaborative individual.
-Very Creative with new ideas to tackle work-related issues.
-Ability to be empathetic to clients and fellow employees.
-I am passionate about my job making me a perfectionist.
-Problem solver, having to make sure the client is satisfied with our services is my weakness.
-Patient, Honest, and Dedicated.
-Able to lead a team.
Just to mention but a few.
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Experience
AIRTEL NETWORKS KENYA
Mar 2016 – Feb 2020
NAIROBI KENYA
CUSTOMER SERVICE RELATIONS
-Manage large amounts of incoming phone calls, texts, live chats, social media, and emails.
-Generate sales leads
-Customer relationship management (CRM) managing all our company's relationships and interactions with customers and potential customers.
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid, and complete information by using the right methods/tools
-Meet personal/customer service team sales targets and call handling quotas
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Keep records of customer interactions, process customer accounts, and file documents
-Follow communication procedures, guidelines, and policies
-Take the extra mile to engage customers
