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Inez Feely

Detail oriented well rounded customer service and administrative specialist

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Intro
United States
Payment Consultant at Orange Payment Solutions Ltd
linkedin.com/in/inezjf
Joined February 10, 2025

Skills

Languages

English
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Native or Bilingual
Dutch
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Native or Bilingual
About
Coming from a background in the international banking industry in The Netherlands, I settled in the mountains of Colorado where I led the customer service department for a local payment processing company before moving into sales. In 2011, I found my own consulting firm; OPS, Ltd., with which I established close partnerships with financial institutions throughout southwest Colorado. In 2017 a client introduced me to their partner; startup company Skipti. Working with a strong energizing team was a natural fit and a career change was made. I was VP of Operations at Skipti starting in 2018 and transitioned into the role of QA Test Lead in 2021. Unfortunately the start up lost their funding which led to me taking on a role as Banquet Captain at Purgatory Resort. I am always looking for a new challenge. Having been called “eagle-eye” in my past team, I am known for my keen eye for detail while being able to juggle many tasks at once.
Experience
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Orange Payment Solutions Ltd
Jan 2012 – Present
Bayfield CO
Payment Consultant
Merchant Services sales & services for ATM & Credit/debit card acceptance Reseller for multiple processors & gateways Market partner to community banks across Southwest Colorado Merchant Training Preemptive Service In-person technical service
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Purgatory Resort / Durango Mountain Club
Nov 2023 – Jan 2025
Durango CO
Banquet Captain / Server / Bartender
For Purgatory Events I was the Banquet Captain that ensures that events run seamlessly, providing excellent service to guests while managing the team effectively by coordinating with the event sales team, banquet staff, kitchen staff, event coordinators, and guests. Served as the primary liaison for event planners and the sales team, facilitating a clear understanding of each event's specifics—such as layout, seating and meal assignments, and timelines—while also coordinating communication between the kitchen and front-of-house staff to ensure seamless service, timely updates on food preparation, and the proper accommodation of allergy needs. Staff Management: Scheduling, supervising, and coordinating the banquet staff. Assigning duties and ensuring everyone understands their roles during events. Point of contact for guests, addressing their needs and ensuring a high level of service throughout the event. Overseeing the setup of the venue before the event and managing the breakdown and clean up afterward. Ensuring that food and beverages are served promptly and meet quality standards, handling any issues that arise during service. Addressing any unforeseen issues, such as staffing shortages or guest complaints, to maintain a positive experience. In addition to my role as Banquet Captain, I also served as a bartender and server at the Durango Mountain Club at Purgatory, a private club that offers fine dining, as well as Purgatory’s restaurants Paradise Pizzeria and Dante’s.
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Skipti
Nov 2021 – Oct 2023
Boston MA (remote)
QA Test Lead
Collaborated with project managers, developers, and Client stakeholders to understand project requirements and priorities. An eye for detail allowed me to excel in this role. Quality Assurance in an agile team, predominantly located in Armenia. Analysis of website from both customer viewpoint and customer service viewpoint Assist in creation of basic product requirements for consideration by engineering to improve overall functionality and automation, with use of; Atlassian Confluence Run bug-fix-, regression-, and release tests Write test cases, execute and maintain automated test plans, with use of; AIO Tests Visual Studio Code Manual QA end-to-end testing, when automated testing is impossible or unnecessary. Log and report errors on website and with internal processes and submit recommendations of fixes, with use of; Atlassian Jira Software Atlassian Jira Work Management Postman
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Skipti
May 2018 – Oct 2021
Boston MA (remote)
VP Customer Service & Logistics
Overseeing customer service and logistics department, manage staff, responsible for hiring and training Oversee all tasks to be done to open locations in new cities with clients and within Skipti’s system, coordinate with account managers and engineering to ensure successful launches Closely work with accounting to crosscheck revenue accuracy as well as payroll accuracy using all of Skipti’s internal systems and make suggestions for improvement and efficiency. Closely work with the engineering team on bug reporting, using Atlassian Jira. Weekly reporting using Power BI
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Tangerine Cafe Design Group
Dec 2016 – Aug 2019
New York NY (remote)
Project Manager
Point of contact for general customer service Set up and streamline projects from proposals and team scheduling to invoicing and administration. Execute Social Media Management projects
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Payment Alliance International
Sep 2008 – Dec 2011
Louisville KY (remote)
Senior Account Executive
Transitioned into role as Peak Card Services was Acquired by PAI ATM & Credit/debit card acceptance sales Merchant Training Preemptive Service In-person technical service
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Peak card Services
Jul 2006 – Sep 2008
Durango CO
Field Service Representative
Installation of new and replacement equipment for Merchant Services Merchant Training Preemptive service and in-person technical service
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Nederlandse Vereniging van Banken/ Vereniging van Financieringsondernemingen in Nederland/ Contactorgaan Hypothecair Financiers
Oct 2004 – Jun 2006
Amsterdam The Netherlands
Secretary
Afdeling Toezicht Retail Economisch/Monetair en Corporate (Dutch Bankers’ Association/Association Finance Institutions in The Netherlands / Contactpoint Mortgage Lenders, Dept. of Supervision Retail Economics, Monetary and Corporate policies) Amsterdam, The Netherlands Manage 5 department members daily planners Planning of advisory and policy committee meetings Compose agendas and write out minutes Trip / event planning General correspondence & administration
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