Inga Gerter, Customer Service Teamlead

About

Team Manager effective at leading diverse teams to achieve company goals. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain clients. Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures.

Experience

Eyas Gaming

Sep 2020 – Present

Malta

Customer Support Team Lead

•Reduced process inconsistencies and effectively trained team members on best practices and protocols. •Reviewed account discrepancies and proposed courses of action to minimise losses. • Adhered to all confidentiality requirements at all times. Implemented and developed customer service training processes. •Introduced new compliance and analysis initiatives to manage regulatory risks. •Devised and published metrics to measure organisation's success in delivering world class customer service.

Emirates Airlines

Apr 2018 – Aug 2020

Dubai

Flight Attendant

•Maximised storage space by directing passengers in correct ways of stowing luggage in overhead compartments and under seats. •Explained use of safety equipment, including seat belts and oxygen masks and delivered in-depth safety presentations to passengers. •Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met. •Facilitated communications between flight deck and cabin crew prior to and during flights, promoting smooth operations.

The Indian Affair

Jan 2014 – Mar 2018

Munich

Restaurant Manager

•Analysed operations to improve restaurant efficiency and service levels. •Encouraged feedback from restaurant customers, using insights to implement positive process changes. •Strategically reviewed and planned restaurant staffing levels based on evolving service demands. •Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.

Voluntary

Aug 2013 – Jan 2014

Bangkok/ Hanoi

English Teacher

•Effectively tutored children aged 4 to 15, providing both group and individualised support to achieve optimum academic results. •Improved students' basic grammar, punctuation and sentence structure abilities to increase overall academic writing assessment results. •Monitored students' test and assessment marks to identify areas of improvement and build confidence.

Cantina Castell Kaufbeuren

Jan 2012 – Jan 2013

Kaufbeuren

Restaurant Floor Manager

•Prevented operational disruptions by monitoring liquor and wine inventory and promptly reordering low-stock items. •Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons. •Conducted dining room and server checks to assess readiness for expected dining capacity.

Education

IHK (International Chamber of Commerce and Industry Germany)

Apr 2014 – Apr 2017

Ausbildung (equivalent to Bachelor's degree in Germany, 3 years study in specified field), Personnel Management

Staatliche Berufliche Oberschule Kaufbeuren

Sep 2009 – Jul 2012

High School Degree

Inga Gerter

Customer Service Teamlead

Skills

Languages