Intan Cahyani

Costumer service

Message

Intro

Surabaya, Indonesia

Perbankan at PT Bank Rakyat Indonesia

Studied fisheries and marine science at Universitas Brawijaya Malang

Banking

Joined November 29, 2022

Skills

Languages

English

Advanced

About

Hai I am intan Cahyani setyowati, call me intan I am very interested in jobs related to customer service and administrasi. I am a dedicated and experienced customer service professional with over 9 years of expertise in delivering exceptional support and solutions to clients. Throughout my career, I have honed my skills in various aspects of customer service, including handling inquiries, resolving complaints, and providing product information. My ability to communicate effectively and empathetically has allowed me to build strong relationships with customers, ensuring their needs are met and their expectations exceeded. I have a proven track record of managing high-volume customer interactions across multiple channels, including phone, email, and live chat. My experience also includes training and mentoring new team members, developing customer service protocols, and utilizing CRM software to track customer interactions and feedback. I am adept at identifying areas for improvement and implementing strategies to enhance the overall customer experience. With a strong commitment to customer satisfaction, I thrive in fast-paced environments and am always eager to learn and adapt to new challenges. My goal is to create positive experiences for customers while contributing to the success of the organization.

Experience

PT Bank Rakyat Indonesia

Jan 2012 – Present

Indonesia

Perbankan

resolve customer complaints and problems

Education

Universitas Brawijaya Malang

Jun 2006 – Nov 2011

Sarjana, fisheries and marine science